Ehem07-8

Description and Functions Open Until Filled Veteran status is necessary to apply for this position GENERAL DESCRIPTION: Under general supervision, provides customer service to individuals, veterans, and businesses. Interview, assess, and evaluate individuals and veterans, including transitioning military personnel, to ascertain qualifications and need for employment and training services. Ensures business needs are met by developing and filling employment openings. Refers customers to employment and other state and community resources. In addition to compensation, employment at the Department of Workforce Services provides the following: Culture of public service and a commitment to work/life balance Eligibility for Public Service Student Loan Forgiveness Health, Dental, and Vision Insurance State Retirement plan and additional savings opportunities Paid vacation, sick leave, and holidays For additional information regarding the benefits package please visit Fremont County is located in central Wyoming. Wyoming's best adventure starts in Wind River Country. Come to get away from the crowds: unplug, unwind, and meet Wyoming in the way it's meant to be met. Enjoy even a single hike in Wind River Country and you'll understand why it's such a great gift to live here. Human Resource Contact: ESSENTIAL FUNCTIONS:The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level. Provides services to veterans with significant barriers to employment by coordinating and executing a broad range of basic career services and individualized career services in accordance with Federal and State program guidelines, policies, and regulations. Interviews assess and evaluate customers to meet employment, training, and vocational needs, including program eligibility. Conducts Veterans' job matches on local job orders and FCJL listings for job referral purposes and fosters cooperation for job listings from area Federal Contractors. Provides direct customer service and case management to veterans with significant barriers to employment. Confers with employers to develop and fill employment needs, and obtain placement information, company-specific information, and local labor trends. Develops and maintains resource information and an effective network with local and state VSOs to provide Veteran and eligible spouse contact and provider information for Veteran services in Wyoming. Develops and maintains electronic case files to record services and performance in accordance with standard record keeping, case noting, and program requirements. Administers tests; assists, directs, and counsels veterans with significant barriers to employment, and enters data into the computer system. Reviews all open case files of current participants with an SBE and performs case management duties, including follow-up. Conducts relationship-building, outreach, and recruitment activities with other service providers in the local area, to enroll SBE and priority category veterans in the American Job Center. Provide on-site business visits to understand employer needs, operations, and job openings. Organize and/or participate in community events designed to connect business needs and job seekers and advance DWS services to both. Administer career interest assessments. Provide a holistic approach to services and provide referrals for additional support. Enter or monitor data for information to be used in the particular program/division. Qualifications PREFERENCES/AGENCY REQUIREMENTS: Preference will be given to disabled veterans and veterans. Preference may be given to candidates with experience working in federal programs. Preference may be given to candidates with customer service experience. Preference may be given to candidates with experience building and maintaining relationships with community partners. Must have a valid driver's license. Veteran status is necessary to apply for this position. KNOWLEDGE: Knowledge of state and federal statutes relative to employment and Agency programs. Knowledge of departmental policies, customer service standards, and inter-agency protocols. Knowledge of labor market information for the State of Wyoming and the skill to obtain current employment and job resource information using various multimedia resources, particularly Internet services. Knowledge of administering and interpreting interest, skills, and proficiency tools and assessing employment issues and limitations. Knowledge of case management practices to determine needs, create reasonable plans, and follow clients through successful program completion. Skills in public speaking, oral, written, and electronic communication, and record-keeping. Skills in establishing rapport with partner services and respecting established protocol with government agencies and their staff. MINIMUM QUALIFICATIONS: Education: Bachelor's Degree (typically in Business or Human Services) Experience: 0-1 year of progressive work experience (typically in Business or Human Services) OR Education & ExperienceSubstitution: 3-4 years of progressive work experience (typically in Business or Human Services) Certificates, Licenses, Registrations: None Necessary Special Requirements PHYSICAL WORKING CONDITIONS: Travel is required. NOTES: FLSA: Non-exempt The Wyoming Department of Workforce Services (DWS) uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more aboutE-Verify, including your rights and responsibilities. Former State of Wyoming employees, who are rehired within 31 days from their previous employment, will be required to reimburse the State of Wyoming for all Vacation and Sick leave compensation received upon separation. Offers of employment will be contingent upon successfully completing a background check. Veteran status is necessary to apply for this position. Supplemental Information 053-Department of Workforce Services - LWC - Northwest Region - Riverton Office Click here to view the State of Wyoming Classification and Pay Structure. URL: The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities. Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.