Title: E-Commerce Professional II Hiring Organization: Connexion Systems & Engineering
Compensation, Benefits, and Employment Type
- Pay rate: $30-$33.79/hr
- Job Location: Ashland, MA
- Schedule: M-F, standard business hours
- Job : bh16602
Responsibilities:
- Independently executes P2P automation projects with customers end to end including project scoping, documentation of requirements, SAP customer master account setup, SAP ship to address - customer ship to code mapping, cXML review & mapping, transaction validation, punchout setup, testing with the customer IT/project team and post go live hypercare.
- Acts with urgency solving for immediate customer needs including requests for help, questions, complaints, issues or task?requests leveraging customer facing CRM
- Proactively identifies issues that would otherwise impact the customer or customer transactions and fixes them
- Troubleshoots with the customer, e-procurement marketplace technical support, internal IT teams to understand technical issues and address quickly with the customer
- Generates and provides e-catalogs to customers when needed
- Monitors for IDOCs and orders with block/hold and resolves
- Monitors web registrations and executes customer ST/BT mapping with ERP system
Skills:
- 4+ years' experience with SAP ERP transactions (orders, invoices, order
- 4+ confirmations, shipment notifications) (As the supplier processing
- 4+ orders placed by customers, not as the buyer working with invoices
- 4+ from suppliers)
- 5+ years' experience with B2B ecommerce transactions and processes
- Must have experience working as a supplier to integrate customer organizations who are using eProcurement platforms (Ariba, Jaggaer, Coupa)
- Customer facing issue resolution experience is required eCatalog generation and process management
- Tools and systems experience:? Microsoft Office, SAP, SFDC commerce, SFDC CRM, Jira,
- Committed to and passionate about delivering an exceptional customer experience
- Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types
- Excellent written and verbal communication skills - clearly and accurately communicates pertinent information in own words with consideration to demonstrate understanding of customer requests and needs