Dynamics 365 Lead

Job Title: D365 Lead

Location: Richmond, VA

Job Description:

We are seeking a skilled D365 Lead to spearhead the deployment, customization, and management of Microsoft Dynamics 365 projects, particularly within the Customer Engagement (CE) module. This role is pivotal in leading the implementation and continuous improvement of our CRM system to enhance business processes. The ideal candidate will possess a strong background in Dynamics 365 CRM solutions, Dataverse, and have the ability to translate business needs into effective technological solutions.

Responsibilities:

• Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of D365 solutions.
• Serve as the primary point of contact and subject matter expert for all CRM development-related issues, concerns, and needs.
• Demonstrate expertise in Dynamics 365 Customer Engagement, focusing on Customer Service and Power Apps/Automate development.
• Design and develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse), and C .
• Exhibit proficiency in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
• Troubleshoot and remediate technical issues in Dynamics 365; document solutions, and collaborate with system administrators and other IT resources to implement fixes.
• Manage entity ownership and properties; understand system and custom entities.
• Implement workflows; identify workflow types; implement dialogs and custom actions; determine when to use business process flows, workflow dialogs, and custom actions.
• Create business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; use conditional branching; implement role-driven business process flows.
• Possess strong knowledge of Microsoft s licensing model for Dynamics 365 and Power Platform.
• Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform s use.
• Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
• Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
• Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
• Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
• Contribute to improving our processes and policies within the Business Enablement Services program.
• Preferred experience with DevOps in Power Platform (Power Pipelines/ALM Accelerator).

Requirements:

• Proven experience as a D365 Technical Lead.
• Experience in creating and managing solutions using Dynamics 365 CRM - Customer Service.
• Proficiency in customization and implementation of Forms, Views, Plug-Ins, Workflows, and Business Process Flows (BPFs) in D365.
• Custom development experience using .Net, JavaScript, and C .
• Experience with Power Platform and Dataverse.
• Familiarity with using standard and premium connectors with PowerApps and Power Automate.
• Experience in SharePoint Online and Microsoft 365 services.
• Experience with DevOps in Power Platform/D365 Environments.
• Experience with data integrations and migrations using SSIS Packages.

Preferred Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and documentation abilities.
• Ability to work collaboratively with cross-functional teams.
• Experience with agile methodologies and DevOps practices.

If you are a proactive and dedicated professional with a passion for Dynamics 365 and CRM solutions, we encourage you to apply and join our dynamic team.

How to Apply:

Please send your resume and a cover letter detailing your relevant experience to Email Address .

This job description highlights the critical aspects of the D365 Lead role, emphasizing the need for technical expertise, experience in Dynamics 365 Customer Engagement, and strong problem-solving skills.