DataStaff is in immediate need of a Dynamics 365 Lead for one of our direct clients in the Richmond, VA area for a long-term contract opportunity.
NOTE: This is a hybrid position and candidates must work onsite up to 3 days per week.
Responsibilities:
- Spearhead the deployment, customization, and management of Microsoft Dynamics 365 projects, especially in the Customer Engagement (CE) module.
- Lead the implementation, and continuous improvement of the CRM system to enhance business processes.
- Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of D365 solutions.
- Serves as the primary point of contact and subject matter expert for all CRM development related issues, concerns, and needs.
- Expertise in Dynamics 365 Customer Engagement Customer Service and Power Apps/Automate development.
- Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C .
- Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
- Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
- Manage entity ownership; manage entity properties; understand system and custom entities
- Implement workflows; identify workflow types; implement dialogs and custom actions; identify when to use business process flows, workflow dialogs, and custom actions.
- Create business process flows; enable business process flows; work with steps, stages, and categories; work with multiple entities; use conditional branching; implement role-driven business process flows.
- Strong knowledge of Microsoft s licensing model for Dynamics 365 and Power Platform.
- Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform s use at VDOT.
- Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
- Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
- Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
- Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
- Contribute to improving our processes and policies within the Business Enablement Services program.
Required Skills:
- 5 Years: Experience as a D365 Technical Lead
- 8 Years: Experience with creating and managing of solution using Dynamics 365 CRM Customer Service.
- 8 Years: Experience with customization and implementation of Forms, Views, Plug-Ins, Workflows and BPFs in D365
- 8 Years: Custom development experience using .Net, JavaScript and C
- 3 Years: Experience with Power Platform and Dataverse
- 3 Years: Experience with using standard & premium connectors with PowerApps and Power Automate
- Strong background in Dynamics 365 CRM solutions, Dataverse, and the ability to translate business needs into technological solutions.
Desired Skills:
- 3 Years: Experience in SharePoint Online, Microsoft 365 services
- 2 Years: Experience with DevOps in Power Platform/D365 Environments
- 5 Years: Experience with Data Integrations and Migrations using SSIS Packages
This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.