Donor Experience Senior Associate

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Job Title: Donor Experience Senior Associate (College of Engineering) Department: Advancement Development Constituency Fundraising Position Overview Reporting to the Director of Donor Relations and Stewardship, the Donor Experience Senior Associate works with the donor relations team and supports the College of Engineering (COE) by creating opportunities for donors to see the impact of their philanthropy. They will manage all aspects of several important areas, including: the COE's gift acknowledgment process, hosting of engineering donors at Ohio State athletic events, custom stewardship pieces for individual donors, including personalized videos and VIP and loyal donor milestone recognitions (birthdays, anniversaries, giving anniversaries etc.). The Senior Associate will require strong collaboration, communication skills (written and verbal) and customer service skills while maintaining a high level of confidentiality as it pertains to knowledge about our donor base. They must be detail-oriented and able to interpret and present data; be highly motivated, driven, and skilled in managing and organizing their work and time which will include occasional evening and weekend work and event support. This position is expected to be familiar with and able to utilize MS Office programs. All members of Advancement are part of creating an inclusive culture that inspires an exceptionally diverse and talented team and are measured on their adherence to the following core competencies: leadership, continuous improvement, teamwork and collaboration, and communication/interpersonal effectiveness. All members are also expected to exhibit The Ohio State University's Shared Values which include Excellence and Impact, Diversity and Innovation, Inclusion and Equity, Care and Compassion, and Integrity and Respect. Department Overview Since The Ohio State University was born in 1870, engineering has been central to its land grant mission. Then and now, Buckeye Engineers make the world a better place. Ohio State Engineering is where education, discovery and economic development collaborate to innovate. Home to a top-ranked engineering program, Ohio State provides an unparalleled learning environment and career preparation alongside an unforgettable student experience. With access to 15 majors, world-class faculty and facilities, and a wide array of hands-on learning and research experiences, the opportunities are endless with Ohio State Engineering. This position is a member of the Donor Relations unit within the Engineering Advancement team. Donor Relations is responsible for all gift acknowledgement, required stewardship and scholarship stewardship activities with the Engineering Advancement team. Donor Relations also provides internal support to the Development team to increase their efficiency in working with internal partners at the University Foundation. Duties and Responsibilities 40% Gift Acknowledgement Manages a targeted and multi-faceted gift acknowledgement program to include comprehensive biweekly memo of major gift transactions for the Dean, custom letters from department and program leaders for leadership annual gifts, comprehensive first-time donor acknowledgement and tailored acknowledgement for special annual giving initiatives. 30% Donor Gratitude and Appreciation Leads efforts to show gratitude and appreciation to donors, including custom impact pieces, recognition of personal milestones (birthdays, anniversaries) and customized video messages from development staff and giving beneficiaries at COE. Produces impact pieces as needed. 15% Donor Entertainment Manages donor entertaining, including all coordination for Ohio State athletic competitions. 10% Events and Activities Assists with all donor gratitude initiatives and events, including Thank Your Scholarship Donor Day and Scholarship Luncheon. 5% Other Duties Other duties as assigned. Required Qualifications Bachelor's degree or an equivalent combination of education and experience 2 years of professional experience in customer relations or volunteer management or institutional advancement/development. Ability to occasionally work evenings and weekends Proficiency with Microsoft suite (primarily Word, Excel and Outlook) Desired Qualifications (We are dedicated to building a diverse and inclusive workplace and encourage you to apply even if your experience does not align perfectly) Ability to write for an external audience, including proof-reading and editing to ensure the highest quality in written communications Experience in donor relations and stewardship Experience in higher education Experience working with and reporting on advancement data Proficiency with CRM databases The Office of Advancement is committed to providing tools and resources for you to learn our business, proprietary databases, university-specific processes, and advancement practices. Commitment to Inclusion The Office of Advancement is committed to active allyship in addressing and dismantling the inequities created by systemic racism and implicit, long-held bias. We pledge to act with kindness, respect, and integrity at all times; trust ourselves and our colleagues and empower their whole identities; and hear and see our colleagues' ideas, voices, and perspectives, acknowledging that we are better together. You Need to Know Aside from the unparalleled benefits of working for The Ohio State University and working in the diverse, smart, enjoyable, and growing city of Columbus, Ohio, this opportunity will provide exceptional rewards that arise from working for an institution doing worldwide life-changing teaching and research. Learn more here: In accordance with the Disaster Preparedness and University State of Emergency Policy 6.17 this position has been designated as a standby position. Additional Information: To learn more about the Office of Advancement, please visit advancement.osu.edu. The pay range for this job profile is $49,800 - $66,400 (min - mid). The offer for this position will fall within this range based on internal equity, unit's available budget, and the candidate's qualifications. Salary range: $49,800 - $66,400 Function: Development and Engagement Sub-function: Donor Experience Career Band: Individual Contributor - Specialized Career Level: S2 Location: Smith Laboratory (0065) Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process. Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The Ohio State University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law. Applicants are encouraged to complete and submit the Equal Employment Identification form.