Dispatch Supervisor

Job Description

The Dispatch Supervisor will demonstrate commitment to achieving the organization's goals and objectives by supervising and developing the Order Takers/Support Center. Ensuring proper dispatching and scheduling in a timely and effective manner. Performing multiple tasks effectively with a focus on timeliness and responsiveness, while exhibiting a high level of diplomacy, sound judgment, and discretion when dealing with customers, vendors, management, team members, and external partners.

Manage and develop a large team of Order Takers/Support Center team members

Monitor that the customers are being connected with the dispatcher in a timely and professional manner

Ensure that all scheduling is being completed and adjusted as required

Provide the highest level of customer service and satisfaction

Oversee order status, delivery arrangements, and services

Utilize the dispatch system to monitor drivers throughout the day

Create the next-day driver schedule to ensure customer needs are met

Conduct job service checks for jobs that have been out for 30 days or more

Complete a "final edit" of each job ensuring the ticket has all the required information for billing

Interact and communicate professionally and effectively with all levels of employees, management, vendors, customers, and external partners

Build relationships with City Municipalities to ensure project efficiency, and quality

Ensure that the team has all necessary equipment

Conduct Safety meetings and Approve Payroll

Perform other functions as necessary or as assigned