JOB PURPOSE:
This position is responsible for growing and coaching on-site sales staff (Sales Consultants, Sales Associates and Sales Assistants). Ensures on-site staff sells and closes homes in conjunction with annual goals and budget forecasts. Implements company policies, programs and procedures ensuring proper effectiveness in the field. Sets an example of leadership by demonstrating strong business acumen, sound decision making processes, finance skills, ability to problem solve on feet and is an articulate communicator. Acts as a conduit between departments, divisional leadership and on-site sales staff to ensure an excellent customer experience for the public.
Duties and Responsibilities
- Manage and oversee the activities of on-site sales staff for 10-20 communities
- Coach and assist sales staff with sales closings to achieve desired department goals
- Recruit, train, evaluate, manage and mentor sales staff
- Ensure proper staffing in communities
- Perform on-site reviews and evaluations
- Manage contract process; accuracy and timely ratification
- Ensure compliance of pricing and sales release guidelines; coordinate the administration of change orders, special option requests to ensure communication with appropriate departments
- Meet with Production Managers to discuss and coordinate home construction activities
- Reviews contracts with Division Management
- Monitor backlog status and effectively manage contingencies
- Maintain knowledge of competitive market and suggest strategies to increase customer base
- Conduct weekly sales meetings
- Code and approve invoices and semi-monthly payroll
- Monitor customer satisfaction surveys
- Assist in the coordination of opening and closing of new communities
- Provide input regarding the advertising/marketing needs of the communities
- Coordinate with land development needs in order to sell homes per company policy
- Monitor the HOA/Covenants and Restrictions requirements for each community
QUALIFICATIONS:
Knowledge and Skills
- Excellent verbal and written communication skills
- Professional appearance and mannerisms
- Excellent oral and written presentation skills
- Demonstrated problem solving and negotiation skills
- Well organized and self-directed
- Strong interpersonal skills, customer service driven
- Displays a friendly, enthusiastic, approachable manner
Education and Work Experience
- Bachelor's degree in Business, Marketing, or Sales Marketing or equivalent of five years of experience in home sales; or combination of education and equivalent work experience
- Prior experience in new home sales is required