Director of Residential Services

Director I - DRS This position is available for Morning, Evening and Night shifts on multiple homes. This position may be eligible to earn additional pay for work performed on evenings, nights and/or weekends. Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuityas well as 401(k) and 457 Programs under the Employees Retirement System of Texas. If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you. The Director of Residential Services (DRS) performs advanced (senior-level) and complex managerial duties to ensure the effective oversight and administration of the daily residential operations and activities at the State Supported Living Center (SSLC). Administers and directs all residential programs and campus coordination through proper deployment and competent work performance of direct support professionals (DSPs) and other assigned staff. Ensures residential programs are integrated with other services such as psychology/behavioral services, active treatment/vocational services and qualified intellectual disabilities services to provide optimal services to the individuals residing at the SSLC on a continuous basis (24/7). Develops and oversees plans which ensures that the structure, staffing and operations of all residential and program services conform to the conditions of participation for the facility as an Intermediate Care Facility serving persons with Intellectual Disabilities (ICF-IID), the terms of the settlement agreement with the U.S. Department of Justice and all other relevant state and federal laws, rules and regulations. Develops policies, procedures and guidelines for the residential services department. Develops, schedules, and prioritizes standards and processes for achieving established goals. Oversees development and implementation of corrective action plans (CAPs) and other reports. Directs, oversees and approves a process for staff scheduling for residential operations. Proactively identifies issues and provides solutions. Responds to crisis/emergency situations and takes immediate action to resolve the issue(s). Oversees development and implementation of plans of correction and quality improvement plans and prepares required reports. Ensures the implementation of SSLC leadership directives. Hires, develops, plans, assigns, and supervises the work of others. Serves on and/or chairs multiple committees and work groups. Works under limited supervision of the Assistant Director of Programs (ADOP), with considerable latitude for the use of initiative and independent judgment. Performs related work as assigned. Serves as Administrator on Duty as needed and serves and is on-call as needed. Essential Job Functions: Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. May serve in an on-call status on a rotating schedule as required to meet operational needs of the facility. Provides leadership to and directs the program activities and business functions of the residential services department at the SSLC to ensure 24/7 programs and services. Through subordinate managers, ensures direct support professional are following guidelines and specific instructions pertaining to individual residents' support, treatments, and care. Responds to and manages crisis/emergency situations impacting safe facility operations. Takes immediate action to avoid dangerous situations involving residents, staff and/or environmental issues. Instructs subordinate staff on actions to take, leads root cause analysis discussion and takes proactive measures to avoid similar situations in the future. Works collaboratively with other department leads such as in the areas of QIDP services, behavioral health/psychology, and active treatment/vocational services to ensure sufficient staff to provide robust program and services. Supervises the work of the Unit Manager/Directors and other assigned staff based upon SSLC structure and needs. Hires, trains, and promotes professional growth of the employees within the department so that a competent workforce is maintained. Ensures that all departmental staff are compliant in training per agency and facility standards. Conducts performance evaluations of assigned staff to give employees timely feedback on their performance and oversees staff development plans and activities. For SSLCs with a unit model, oversees the services provided by the behavioral health services staff, including positive behavior support plans, psychiatric support plans, counseling plans, skill acquisition plans, and crisis intervention plans. Ensures Unit Managers/Directors collaborate with the Director of Behavior Health Services to systematically evaluate the consistent implementation of plans provided through personal observation, staff interviews, and review of documentation. For SSLCs with a unit model, reviews and coordinates the services provided by the Qualified Intellectual Disability Professional (QIDP) staff including the Individualized Support Plan (ISP) Preparation meeting, ISP Addendum meetings, and the Annual ISP. Ensures the Unit Managers/Director collaborates with the QIDP Coordinator to systematically evaluate the consistent implementation of programs, services, and plans for the individuals through review of documentation and outcomes. Establishes goals for the residential services department that are consistent with the SSLC Director's vision and strategic plan. Develops objectives which promote a team driven approach, ensure residential services are integrated with other program services, and provide a safe and homelike environment where individuals can reach their full potential. Ensures the residential services department is focused on continuous process improvement and compliance with the Department of Justice Settlement Agreement. Proactively identifies issues and provides solutions. Directs, oversees and approves a process for proper scheduling to ensure adequate supervision 24/7 based upon levels of supervision of individuals, and to ensure integrated services and programming for residents. As needs arise, provides consultation, guidance and support to campus coordinators to make adjustments to the schedule for coverage of the campus. Oversees allocation of staff resources, adjusting staffing assignments to homes/units/shifts based on current needs. Monitors staffing issues such as turnover, retention, and use of overtime, and takes action to improve these areas. Ensures the residential services department is focused on continuous process improvement and promotes compliance with the Department of Justice Settlement Agreement. Identifies areas of needed change and develops recommendations to improve operations. Takes proactive steps to determine potential issues and communicates those, along with suggestions for solutions, to the ADOP and/or Director. Executes directives given by the ADOP and/or SSLC Director, ensuring they are communicated effectively to direct support professionals and other line staff. Utilizes work time effectively to ensure that assignments are completed in a thorough and timely manner. Oversees the analysis, implementation, and documentation of HHSC and SSLC policies, and monitors compliance with policies and procedures. Provides technical guidance for staff within the department or facilitates getting that guidance from another subject matter expert. Ensures residential services staff are trained on policy changes. Maintains a physical presence on the homes/units to oversee residential services and to ensure optimal quality of life for individuals residing at the SSLC. Provides feedback to Unit Managers/Directors of their findings. Interacts with individuals residing on campus in an emotionally supportive and therapeutic manner to model and provide an environment of caring, dignity and respect. Reviews and approves required reports such as daily shift reports, on/off campus outing reports, shift reports, environmental audit reports, vacancy status reports and monthly reports on the status of corrective action and quality improvement initiatives. Oversees the preparation of departmental reports before submission to Quality Assurance/Quality Improvement (QA/QI) council to ensure adequacy and usefulness of information. Analyzes staffing reports such as active employee/terminations reports, employee fill and turnover reports, and overtime reports to assess turnover, retention, use of overtime, and takes action to improve these areas. Reviews special investigations involving staff where Abuse, Neglect and/or Exploitation (ANE) is asserted, as directed. Uses information contained to address both personnel and system issues and guides future CAPs and QIPs. Prepares for and responds to annual survey and regulatory audits. Responds to requests for information. Serves on and/or directs the work of committees and workgroups including QA/QI council, Incident Management Review Team . click apply for full job details