Director of Patient Care Services

Description JOB SUMMARY: We are recruiting a Director of Patient Care Services for LECOM's Dental Outreach Clinic in DeFuniak Springs, Florida. This delightful little community is located in the Florida Panhandle between Pensacola and Panama City, just 30 minutes north of the beautiful beaches of the Emerald Coast. The Director of Patient Care Services provides oversight of dental faculty and fourth-year dental students in the clinic. Combining dental knowledge with administrative skills, the Director is responsible for maintaining a high standard of patient care and is expected to keep patient care running smoothly while staying within budget. CHARACTERISTIC JOB TASKS AND RESPONSIBILITIES: Responsible for running and supervising the daily business-related activities of the LECOM School of Dental Medicine patient clinic; Assist the course director of Comprehensive Care Outreach Clinic Rotation course numbers CCC1004 and CCC1005 and is responsible for all duties associated with being a LECOM SDM course director; Supervise, train, and evaluate clinical preceptors; Assure that all dental group practices have proper faculty coverage, and monitor and direct daily attendance of preceptors in KRONOS; Monitor and track student progress in completing prerequisites for competency exams, Set up and supervise administration of clinical competency exams; Monitor attendance of D-4 students in dental group practices; Instruct students on adjunct products approved by the SDM; Follow OSHA and Standard/Universal Precautions at all times and monitor students in Infection Control Procedures; Monitor and report supply inventory in the clinic; Interface with IT staff on computer operations; Become proficient in axiUm software and train staff members in the use of same; Responsible for daily, weekly, monthly, and yearly financial accounting and reporting; Responsible for protocols that relate to the collection of revenue received by the patient clinic with an understanding of dealing with and processing Florida Medicaid and Medicare; Possess a strong sense of patient advocacy, with responsibility for protocols that will aid patients in the reimbursement of insurance claims; Assist in the recruitment, interviewing, and hiring of faculty and other staff; Conduct training sessions, in conjunction with the patient care supervisor, to instruct faculty and other staff; Help in the development of marketing strategies relating to the recruitment of clinical patients; Maintain confidentiality of work related information and materials; Interface, as needed, with the Director of Operations; Contribute directly to the Mission of LECOM embodying the essence of Osteopathic Principles and Practices by assisting with Institutional fundraising and participating in the LECOM Scholarship Auction; Participate in scholarly activity so to enrich and broaden the student learning experience; Commit to being a representative of LECOM by being actively involved in the community, including, but not limited to, serving on Boards, participating in community fundraisers and overall outreach; and Be open minded, patient, creative, enthusiastic, understanding, and a team player and understand the requirements for an equal opportunity employer; and Be able to accept other duties needed/assigned for the department needs. EEO/AA/M/F/Vets/Disabled Minimum Requirements KNOWLEDGE, SKILLS, ABILITIES AND PERSONAL CHARACTERISTICS: Must possess required knowledge and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Exceptional managerial and leadership skills and the ability to implement equality at work with good judgement; Effective communication skills, both written and verbal; Excellent skills in accounting, finance, and business procedures, and in dealing with cash, checks, credit cards, and debit cards; Ability to work effectively under pressure in a fast-paced environment; Confident in handling ambiguity and fluid situations and have an abundance of common sense and pragmatism; Ability to work with individuals at all levels in the organization and throw equal enthusiasm to the more routine, hands-on activities, as to those requiring a higher profile; Organizational and planning skills, including accuracy, attention to detail, and follow-through; Ability to maintain an established work schedule, and assess and prioritize multiple tasks and demands; Interpersonal skills to include tact and diplomacy; Strong computer literacy, including a working knowledge of Microsoft Excel, Word, Outlook, and Power Point, and accurate data entry skills; Establish and maintain effective working relationships; Ability to work cooperatively and collegially with others, consistent with a workplace of dignity and respect, following EEO rules and regulations; Ability to report to work as scheduled, ready to devote full attention and energy to the important work of LECOM; and Ability to accept work directives from managers and supervisors in a respectful and cooperative manner. MINIMUM QUALIFICATIONS: Education and experience equivalent to: Must hold a current dental license in a U.S. state and have a D.D.S. or D.M.D. degree from an American Dental Association accredited dental school. Advanced training in a general dentistry residency program from an ADA accredited college or university or hospital-based residency program preferred. Teaching experience in dental academia is preferred. Must have a minimum of 5 -10 years' experience working in and overseeing the operation of a dental practice. Must have a FL dental license or be eligible for a FL dental teaching permit.