Director of Operations

At ComTec we conduct our day-to-day business around 4 Simple Core Values:

• Dedicated to our Employees
• Passionate about the Customer
• Do the Right Thing
• Fire in the Belly

If you would like to be a part of bringing those values to life for our team and our customers, please keep reading

The Director of Operations, a member of the Senior Leadership Team, leads the team and helps develop strategic goals for the company. The Director of Operations focuses on establishing and optimizing the company's day-to-day operations. The Director of Operations also has management oversight for the company's Enterprise Systems Group, IT Group, Project Management, Sales, Finance, and Administration teams.

REPORTS TO: President

DIRECT REPORTS: Senior Leadership Team

ESSENTIAL FUNCTIONS:

• Assist the President on strategic direction to advance the company's mission
• Systems/Process standardization, including creating and implementing corporate Standard Operating Procedures, Work Instructions, and other methods and communicating them to ensure company initiatives are followed and subsequent goals are met
• Implement strategies to enhance efficiency, profitability, and communication
• Prepare comprehensive operational, budgetary, financial, capacity analysis, and productivity reports for presentation to the President and Senior Leadership Team
• Develop and monitor departmental budgets to ensure financial sustainability
• Lead and motivate a high-performance management team, fostering skill development and emphasizing and supporting business objectives
• Drive gross profit objectives of the company
• Daily and weekly review of KPI's and Metrics to ensure the company is running at optimum efficiencies
• Conduct weekly leadership meetings and quarterly reviews following the EOS guidelines
• Lead by example, providing guidance and mentorship to team members, facilitating problem resolution, and promoting a culture of excellence and accountability
• Uphold and reinforce company values, culture, and ethics
• Identify and address risks proactively within the organization

ADDITIONAL RESPONSIBILITIES:

Weekly review and approval of timesheets and time off requests

Other duties as required

Required SKILLS and Attributes:

• Must have a record of leading, motivating, and inspiring direct reports and have the ability to lead through example and influence throughout an organization.
• Must communicate and build relationships across functions and at all levels of the organization with confidence and authority
• Experience developing and coordinating cross-functional teams, both through direct and indirect leadership
• Strong communication and negotiation skills with the ability to reason and influence at all levels
• Problem-solving and analysis skills, making decisions quickly to improve performance
• Ability to champion change and effectively manage the implementation of new ideas
• Ability to set and review measurable and attainable goals to support staff development
• Create, review, analyze, document, and implement guidelines, standards, and procedures as part of continuous improvement initiatives
• Ability to manage complexity and resolve conflicts from balancing multiple priorities
• Proficient in MS Office applications
• Desire and drive to improve business processes every day
• Daily use and knowledge of MRP / ERP systems, Epicor a plus
• Acquisition and merger integration planning and experience a plus

SOFT SKILLS & ABILITIES:

• Superior professional presence and business acumen
• Presence, energy, and credibility to quickly earn the respect and confidence of all employees
• Proven track record for delivering results
• A risk-taking, entrepreneurial spirit coupled with a strong work ethic
• Astute listener with excellent relationship management skills; strong, client-focused orientation and ability to inspire others
• Knowledge of applicable best practices (i.e., industry/technology knowledge)
• Intelligence, good judgment, problem-solving skills, and practical decision-making abilities
• Ability to see the big picture and prioritize appropriately
• Able to motivate, inspire, and champion ideas
• Ability to lead with compassion and empathy
• Strong commitment to ComTec values and a hands-on team player
• Ability to remain calm in stressful situations

EDUCATION, EXPERIENCE, & KNOWLEDGE:

• 10+ years of management experience in positions of increasing responsibility where company performance and employee management have been emphasized
• Progressive experience in the professional services industry; prior experience demonstrating effective management skills in a fast-paced and growing environment
• Experience working with or leading in a Managed Services Provider environment
• ERP systems expertise with a depth of knowledge among a broad range of manufacturing processes (i.e., make-to-stock / make-to-order / engineer-to-order environments) (e.g., SyteLine, Epicor, Syspro, SAP, Oracle)
• Exceptional client relations skills and the ability to handle problem-resolution meetings
• Professional written and verbal communication skills, including process documentation
• Knowledge of Entrepreneurial Operating System (EOS) a plus

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Use of computer and office equipment
• Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

• Ability to schedule evening or weekend work occasionally
• Valid driver's license in your state of residence and reliable personal vehicle

Benefits:

Competitive salary

Relaxed Company Culture

Generous Vacation Allowance

Health/Dental/Vision Insurance

Hybrid flexible WFH option 4 days per mo.

Life Insurance

Long and Short Term Disability Insurance

Investment in Professional Development

Value Recognition and Rewards

9 paid holidays

Birthday Paid time off

Generous Company 401K 4% Match

Company laptop & Cell Phone

Team Outings & Events

Flexible Work/Life Balance Valued

Compensation details: 00 Yearly Salary

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