Director of Operations

Please make sure to attach your resume to complete your application. Summary: Who we are: Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA's Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets' health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve. What you'll do: Oversee a fast-paced and dynamic nonprofit Community Veterinary Clinic (CVC). Enjoy a broad range of responsibilities: lead a happy, high-functioning team, ensure patients receive the highest-quality care, and deliver outstanding client experiences to maximize the CVC's impact in the community. Veterinary clinic experience is beneficial but not required, as medical direction is provided by the Medical Director and Nursing Director. If you have a passion for mission-driven work, a desire to serve pets and people, and strong professional leadership experience in a people-centered service industry such as retail, hospitality or healthcare, this may be the perfect opportunity for you. What you'll get: Work/life balance: paid vacation time to relax paid sick time to heal ten paid holidays to observe plus - paid personal time to celebrate what and when you like Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are reviewed and subject to change annually) Room to grow: the ASPCA has robust professional development programs to help you grow as a leader and a person Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on Work Schedule and Location This is typically a Monday - Friday, 8 hour schedule with flexibility to work occasionally beyond the scheduled work day and Saturdays approximately once per quarter may be required. Work is primarily in-person at the CVC; remote/work from home is possible up to one day per week Occasional travel (5% or less) may be required The application for this position will close at 5pm ET on Monday, April 15, 2024. Candidates that do not submit an application before this time will not be considered. Responsibilities: Job responsibilities include but are not limited to: People Leadership (50%) Lead a people-centered team of managers who oversee three key functional areas: client experience, nursing/medical support, and veterinary medicine Support a culture of respect, belonging and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and fun; connect with CM's People Partner as needed for guidance Partner with the Regional Management Team to provide clear and seamless leadership for the Veterinary Staff Manager and Medical Staff Managers - they will report to you (solid-line) for nonmedical job functions and take direction from the Regional Medical Director or Nursing Director (dotted line) on all concerns related to veterinary medicine Partner with the ASPCA's Talent Acquisition Team to lead recruitment and hiring of outstanding medical and operations staff Collaborate with CM's Director of Training and the ASPCA's Learning and Development Team to ensure all team members receive high-quality onboarding, training and ongoing professional development opportunities to thrive in their roles and grow in their careers at the ASPCA Foster open 2-way communication with CVC team members to ensure they have timely, relevant information to excel in their work, understand the why behind decisions, feel heard and empowered to give input Provide open and honest feedback and communication to the CM Regional Management Team to execute the department's strategy and fulfill our mission Be a consistent and visible presence "on the floor" to answer questions, make timely operational and staffing adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA's mission Planning, Execution & Administration (50%) Deliver superior client experience and patient care for every client, every animal every day; create routines and follow best practices in CM's Standard Operating Procedures to maintain smooth, consistent, top-quality operations Problem-solve: seek out root causes and course-correct to overcome obstacles Work with the Regional Management Team to identify ways to continually improve operations and collaborate/share best practices with other CVC Directors Maintain a safe and healthy workplace for all staff, clients and animals: oversee safety protocols and ensure 100% compliance with all OSHA regulations and ASPCA safety guidelines, support a culture of safety and injury/incident awareness and prevention Monitor inclement weather and emergency events that may impact CVC operations; prepare and execute plans to prioritize safety Ensure Fear Free certifications are obtained by all staff and practiced consistently with animals in care to minimize fear, anxiety and stress Oversee financial & administrative health of the CVC, including cash management, expenses, payroll and operational efficiency Support the ASPCA's commitment to improving access to veterinary care nationally by executing processes and data collection to further research projects designed by the Strategy & Research team Supervise contractors working at the CVC including security and custodial personnel, to ensure a safe, secure and squeaky-clean environment; work with ASPCA Facilities department to coordinate repairs and maintenance for the CVC Work effectively with inter-agency partners - generally other animal welfare groups or municipal animal services agencies - to achieve ASPCA priorities in the region Represent the ASPCA and CM's work to internal and external partners as needed Exemplify the ASPCA's Core Values: Has Commitment and dedication to improving the lives of animals Demonstrates Ownership and feels responsible for outcomes Believes in Team - that we are stronger together Seeks to Elevate others and reimagine what is possible Focuses on Impact, specifically making change for animals Qualifications: Highly motivated self-starter capable of providing adept leadership and support to a large and complex operation Strong written and verbal communication skills; ability to synthesize complex information and communicate key messages Proven history of building and maintaining positive and productive relationships with internal and external stakeholders Excellent time management skills with the ability to respond to shifting priorities Experience leading and coaching people managers Readily able to work with animals who are behaviorally and/or medically compromised; support staff in humane euthanasia situations Fear Free Veterinary certification is required within 60 days of hire Education: Bachelor's degree or equivalent work experience, is preferred; education and/or work experience in Business, Hospitality, Veterinary Technology or related field, is required Work experience: Minimum of 5 years of professional experience in retail, service delivery, or social work industry Minimum of 5 years managing direct reports; experience managing supervisors strongly preferred Veterinary or animal welfare experience a plus Budgeting and managing operating expenses experience preferred Compensation and Benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $110,000 - $117,000 For more information on our benefits offerings, can be found here. The Compensation Team will review internal candidates' current compensation, to determine if an offer beyond the target hiring range may be applicable. Stay Connected - Join Our Talent Community If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA. Qualifications: Bilingual (fluent in Spanish or other language a plus) Language: English (Required), Spanish Education and Work Experience: Bachelors Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status . click apply for full job details