Director of Operations

Director of Operations

Boston, MA

Hybrid 3 days a week

Position Overview

Be a part of a nonprofit organization committed to addressing social isolation, improving the quality of life, and respecting the dignity of older adults in Massachusetts. As the Director of Operations, you will play a crucial role in managing the organization's day-to-day operations and supporting its program and development initiatives. You will provide strategic leadership to foster growth in line with the organization's mission.

Responsibilities

Administer Salesforce, managing licenses, user accounts, dashboards, and campaign tracking

Proficient in generating reports for specific fundraising campaigns and conducting data searches

Troubleshoot routing issues for Salesforce users and provide training tailored to staff needs

Design and implement changes and additions to the organization's Salesforce instance

Serve as administrator for Google Workspace, managing user accounts, shared drive access, and permissions

Procure and maintain licensing for all software

Coordinate scheduling through the organization's Zoom account

Resolve everyday technology queries and issues

Manage maintenance and inventory of office equipment

Act as the liaison with vendors for technical support and research potential vendors for equipment and technology purchases

Assist in the management and maintenance of the organization's website

Maintain software licenses and user accounts for the organization's systems

Establish and evaluate agency-wide standards and procedures for hiring, management, and termination processes

Oversee the job posting process, receive and distribute job applications, and manage initial onboarding procedures

Maintain and update personnel policies, protocols, and procedures documentation

Drive diversity, equity, and inclusion initiatives

Manage payroll submissions, benefits administration, and ensure compliance with employment laws

Collaborate with supervisors to document personnel issues and seek professional HR consultation

Coordinate annual insurance renewals and healthcare packages

Monitor the main office phone line and manage incoming mail

Order and maintain office supplies

Coordinate office space for new hires, interns, staff, and consultants

Manage office expansion or relocation projects

Act as the primary contact with building management

Assist in coordinating internal office events

Supervise volunteers and interns

Conduct feasibility studies for potential office moves

Monitor supply usage and costs

Supervise the organization's bookkeeper

Develop methodologies to track and report revenue and expenses for major projects and grants

Lead the annual budgeting process and track the organization's budget

Make operational purchases on behalf of the organization

Serve as the central point of contact for the organization's annual audit process

Create and send invoices for services

Provide data and reports for financial reporting and grant management

Support the organization's special events

Maintain email contact lists for mass marketing

Provide Salesforce support, including batch data processing and report creation

Qualifications

Bachelor's degree in a business or management-related field

3+ years of experience in operations, nonprofit management, or finance

Demonstrated ability to manage multiple priorities effectively

Excellent communication skills

Proficient in Salesforce and Microsoft Office

Working knowledge of audio and video conferencing technology, social networking applications, and new software and hardware

Ability to work independently and collaboratively within a team

Strong interpersonal and relationship-building skills

Compensation

Salary: $80,000 - $90,000

Paid Vacation

Sick Time

Paid Holidays

Medical, Dental, and Vision Insurance

Career Blazers Nonprofit Search maintains a broad focus so that your search can be thorough, and inclusive of all relevant options. We carefully consider your desired outcome, skills, and experience. The professionals at Career Blazers Nonprofit Search maintain your confidentiality and will not send your resume to a client without your approval.

Career Blazers is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or protected veteran status.