Director of Membership

Job Description

The Director of Membership supports all day-to-day operational aspects of the membership community. Acting as the day-to-day connection for members, the Director of Membership will help drive forward the membership strategy to acquire and retain members as well as maintain the ongoing evolution of the Membership Program. As an ambassador for the property, the Director of Membership will help establish an exclusive membership base, build strong face-to-face guest relations and manage an effective retention program, while driving and delivering our brand standards.

Curate and deliver the highest quality member experience for a diverse community. Oversee all member programming, events and activations.

Track key membership metrics, including revenue, usage of facilities, and overall member engagement.

Contribute to the membership program's customer relationship management (CRM) and ensure member preferences are regularly updated.

Oversee ongoing member communication to include weekly programming texts, monthly newsletters and periodic check-ins.

Maintain confidentiality and security of specified property information, member information, correspondence, reports and files