Director of IT Application Solutions

Director of Enterprise Solutions page is loaded Director of Enterprise Solutions Apply locations Atlanta, GA YMCA Leadership and Learning Center time type Full time posted on Posted Yesterday job requisition id R As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state.

At the Y, we're an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone especially children experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.

NATURE AND SCOPE:

The Director of Enterprise Applications and BI is responsible for delivering technology-based business capabilities to the YMCA of Metro Atlanta and its members and constituents. This includes business transaction processing systems, collaboration platforms, mobile apps, and data gathering / business intelligence systems. In addition to supporting systems directly under IT management, the incumbent works with all YMCA departments, providing advice, counsel and support services to deliver coordinated, aligned and integrated systems via a distributed IT governance and delivery model.

MINIMUM REQUIREMENTS:

Education & Experience:
•  Bachelor's degree in management information systems or equivalent experience. Advanced degree preferred
•  Minimum ten years in IT leadership roles, supporting a wide array of functional business areas
•  Experience in custom development, software-as-a-service solutions, application integration services, collaboration tools and business intelligence
•  PMP and ITIL (or equivalent) certifications
•  Practiced in ITIL/COBIT/MOF, Agile/Scrum, DevOps and Change Management
•  Experience managing in a multi-server / multi-site / multi-vendor operation
•  Experience with security and disaster recovery architecture, design and operation, both on-premise and Cloud
•  Experience with Microsoft environment: Azure, Office 365, Active Directory, ADFS, SSO, TFS, asp.Net, BI stack
•  Working knowledge of multi-year planning, program / project management and all phases of the systems lifecycle
•  Developing innovative and practical technology solutions to support business needs
•  Team building, including getting the right people in the right roles, enabled to do the right things
•  Verbal and written communications, including demonstrated abilities to interact and communicate with all levels of management, consultants, vendors, donors, clients, and partners
•  Problem identification, analysis, and resolution
•  Project and resource management, with application to multiple, simultaneous, and varied initiatives
•  Emerging technologies leadership - knowledge, understanding, evaluation, and practical application
•  Knowledge about the YMCA Movement a plus. Skills:
•  Thirst for knowledge, intellectual curiosity.
•  Ability to conduct applied research into emerging technologies and trends, standards, and products as required.
•  Exceptional analytical, conceptual, and problem-solving abilities.
•  Logical and efficient.
•  Thinks critically, evaluates assumptions and has a keen attention to detail.
•  Makes sound decisions in face of uncertainty, and takes appropriate risks.
•  Highly self-motivated and directed.
•  Manages and performs multi-faceted projects in conjunction with day-to-day activities.
•  Ability to work across and at all levels in the organization.
•  Strong customer-service / user-experience orientation.
•  Excellent interpersonal and consultative skills.
•  Ability to make complex concepts easily understandable by business leaders and non-technical audiences. Abilities:
•  Physical requirements include frequent standing, sitting, walking, lifting 20-50 lbs., reaching and manual dexterity skills to operate computer. Occasionally may stoop/squat, crawl/crouch, pull/push, twist trunk/neck climb, and grasp or squeeze with right and left hard in completing required tasks of position. Communications skills necessary for this position include writing, speech, vision, hearing and reading comprehension. RESPONSIBILITIES:

Strategy & Planning:
•  Partner with the CTO, senior and extended leadership teams, YMCA service areas / cabinets, the IT management team and third-party service providers on strategic business and IT planning, identifying new information systems projects and establishing priorities within a clearly defined governance framework.
•  Maintain a project portfolio that collectively manages current and proposed IT projects, and determines the optimal resource mix and schedule (capacity vs demand) to achieve YMCA operational and financial goals.
•  Ensure that the application and information architectures are current, appropriate and flexible.
•  Recommend improvements and/or alternatives to the existing systems architecture and technology portfolio.
•  Analyze the effectiveness and efficiency of business systems, reporting / analytics systems, and collaboration tools, and develop and propose strategies for further leveraging, retiring or replacing these systems.
•  Educate the organization and provide technology consulting to enable YMCA to become better owners and consumers of internally or externally hosted IT services.
•  Hold formal service reviews with customers and vendors to ensure IT and business alignment and to establish and manage meaningful and appropriate customer service level goals and metrics.
•  Stay current on technology trends, understand and research emerging technologies, and evaluate feasibility and practical application for the benefit of YMCA and the Movement.
•  Communicate technology plans to YMCA leadership and YMCA at large.
•  Lead cross-functional groups, sharing common opportunities and problems, to find common solutions.
•  Build and develop working relationships with key vendors and technology leaders outside YMCA; seek out best practices and proven solutions. Acquisition & Deployment:
•  Develop Project Charters, plans, budgets and schedules for projects that will change the current environment taking into account technology trends to improve services, contain costs, and meet long-term strategies.
•  Prepare RFPs and evaluate vendors to ensure that YMCA receives high quality services at an appropriate cost to both build and sustain.
•  Lead projects; multiple, simultaneous, and varied, comprised of cross-functional teams and service providers, with a focus on customer expectations and experience, and risk and change management.
•  Ensure clear expectations on the part of stakeholders; YMCA service areas, IT Teams and service providers, and that desired results are accomplished within specified and agreed to scope, quality, timeframes and budgets.
•  Ensure that deliverables adhere to YMCA architecture and security standards, and external regulations, and that solutions operate efficiently and reliably.
•  Ensure that robust dev-ops processes and procedures are followed and that all systems are fully supportable prior to migration to a production state.
•  Establish and evolve the organization's applications development and integration environment including methodology, standards and tools, and user-centered design principles and performance criteria
•  Manage relationships with key donors and vendors and support any related resource development / funding initiatives to improve operations or reduce cost. Service Delivery & Operational Management:
•  Manage IT Capacity/Demand Planning and Project Scorecard processes, allocating resources to the highest-value work.
•  Ensure YMCA controls, external regulations and IT principles are followed by all delivering IT services to YMCA.
•  Keep the CTO, peers and customers informed of any critical incidents or issues in a timely manner.
•  Quickly respond to and resolve incidents, conduct root cause analysis and take corrective and preventative measures to reduce the risk of recurrence.
•  Promptly inform management of any incidents which compromise the information of any person or organization on which YMCA maintains data.
•  Continually simplify and progress the environment with the goal of improving reliability and availability and lowering ongoing costs.
•  Maintain an inventory of all applications used by YMCA, and periodically assess business, technical and operational health with the goal of informing future investments
•  Oversee all reports and documentation related to systems design, deployment, operations and support and manage resource libraries of technical information and solutions.
•  Negotiate and monitor vendor contracts and license agreements to the benefit of YMCA click apply for full job details