Director of Housekeeping

Job Description

Responsible for all aspects of Housekeeping, in accordance with hotel and brand standards. Creates, implements and maintains a service culture and management philosophy which serves as a guide to Housekeeping team, the property and guests. Supervise, train and inspect the performance of staff members ensuring that all procedures are completed to the hotel's standards. Assist where necessary to ensure optimum service to guests.

Consistently offer professional, friendly and engaging service

Ensure Accor & Fairmont core standards are implemented and audited for consistency

Develop and update Task Checklists and Standard Operating Procedures for all shifts and positions

Maintain all Hotel guest rooms, public areas, and heart of the house area, ensuring that the highest standards of cleanliness are met

Resolve guest complaints, ensuring guest satisfaction

Hire, train and lead Housekeeping team to ensure a successful operation

Measure, interpret and evaluate teams working standards and correct where necessary

Maintain complete knowledge at all times of: status of hotel room count, group arrival, VIP's, special events and knowledge of job responsibility of staff.

Oversee / create scheduling, performance, attendance, payroll and administrative duties as assigned.

Ensure effective everyday communications, including coaching and performance management

Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained

Control all purchases for the department and is consistently aware of quality and cost

Control department labor costs while ensuring effective scheduling, vacation planning and department productivity, including leased labor

Ensures effective utilization & productivity of all employees through staff planning, hiring & adhering to budget

Responsible for the annual budget and the annual linen requisition

Coordinate preventative maintenance programs with the Director of Engineering

Develop and execute capital expenditures with Director, Rooms.

Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with the company. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team.

Conduct regular meetings with all external contractor companies to ensure Fairmont standards are consistently met, in a cost effective and efficient manner.

Conduct regular Housekeeping Meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and Guest comments

Keep informed of the housekeeping standards of competitor hotels