Job Description:
Role: Director Product Management, Observability
The successful Candidate for this role will become part of the Fidelity Cloud and Platform Engineering (CAPE) Business and Engagement Office to focus on Observability. Preferred Location: Merrimack, NH or Westlake, TX.
The CAPE Portfolio and Product Management mission is to help our customers adopt cloud technologies and services by providing them with the best possible platforms that help achieve Fidelity's technology and business goals. We are dedicated to delivering scalable and secure cloud platforms that drive efficiency, flexibility , and growth. Our commitment is to continuously adapt and enhance our offerings, enabling the organization to embrace the full potential of cloud technology and align with Fidelity's business goals.
The Expertise and Skills You Bring:
10+ years of experience in leading technology-focused teams and functions in a matrixed environment.
Experience influencing stakeholders, establishing strong relationships, and bringing large cross-functional groups together
Strong understanding of observability strategies including technologies supporting monitoring, logging, tracing, metrics, synthetics, and real user monitoring.
Proficiency with relevant open source observability tools and platforms.
Expertise in managing external vendors on key deliverables, operations metrics, and financial optimization.
Ability to successfully prioritize requests from multiple teams to deliver maximum value.
Demonstrated ability to establish relationships to gain in-depth understanding of people, process, and tools required to deliver product marketing for the business.
You have strong relationship management and interpersonal skills, and the ability to engage and influence senior leaders.
Expertise in management and use of data analytics, especially with respect to technology and access management risks.
You possess strong business/technical knowledge related to technology planning and Agile delivery processes.
Excellent verbal and written skills with the ability to concisely share and gain consensus for new insights, influence decisions and make sound, compelling arguments.
The Value You Deliver:
Serve as the voice of the customer by understanding their short- and long-term development plans and incorporating them into the Observability platform strategy.
Maintain a prioritized roadmap for our Observability platform and tools that incorporates BU (Business Unit) requirements and technology initiatives across the various squads and product areas.
Serve as the primary point of contact with our Observability vendors to drive the needs of Fidelity into Observability products and services.
Provide communications to BU partners for events, releases, and other deliverables for the Observability platform.
Coordinate with fellow product managers in CAPE and other Enterprise Technology groups to ensure proper alignment of key deliverables.
Provide oversight of the Observability platform through the development and tracking of key metrics with a focus towards risk reduction in cost, security, and operations.
Proactively engage BUs (Business Unit) and stakeholders to anticipate needs and remove roadblocks that enable partners to achieve their goals.
The Team
You work in partnership with Product Area, Team, and Chapter Leaders aligned to your deliverables. By demonstrating and promoting Fidelity and agile leadership behaviors, you sustain and evolve our innovative agile culture. You will integrate with development teams across Fidelity to understand their usage and need for Observability services to drive efficient and intelligent adoption of our Core and Common Observability Platforms.
At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we are calling Dynamic Working. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, all business days, every four weeks. These requirements are subject to change.
Reminder: Per the Dynamic Working Policy, approved exceptions will be reviewed annually, or when the associate accepts a new role, whichever comes first.
Salary Grade: 7
Certifications:Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.
Join Us
At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity we offer a range of opportunities for learning so you can build the career you ve always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at .
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .