Director Network Operations

DIRECTOR, NETWORK OPERATIONS, SR. MANAGER (UCCE VOICE)

PURPOSE

The Department of Highway Safety and Motor Vehicles' ( "Department or "FLHSMV ), Division of Information Systems Administration (ISA) is seeking qualified contractors to provide consulting services to augment and/or collaborate with, the Department's Division of Information System Administration (ISA) on an as-needed basis, for ongoing enhancements and support to the Cisco Unified Contact Center Enterprise (UCCE) Voice environment.

The contractor will work with the Department's Telecommunication staff and provide ongoing enhancements and support for the Department's Customer Service Call Center in Tallahassee, Kissimmee, and Winter Haven, Florida.

The Department may select multiple candidates through the RFQ process. The Department intends to issue a MyFloridaMarketPlace (MFMP) purchase order (hereinafter referred to as "PO or "Contract ) under the Florida Department of Management Services (DMS) State Term Contract (STC) No. (phone number removed)-STC- ITSA, Information Technology Staff Augmentation.

Services required under this Contract shall be provided in accordance with the terms and conditions set forth in this RFQ and State Term Contract No. (phone number removed)- STC- ITSA.

Pursuant to subsection 287.056(2), F. S., the purpose of this Request for Quote (RFQ) is to determine whether a price, term, or condition more favorable to the Department than that provided in the State Term Contract (STC), is available.

The following attachments and exhibits and incorporated herein as part of this RFQ:

Attachment A Contract Resource Qualifications Attachment B Candidate Reference Attachment C Rate Proposal

Attachment D Resume Self-Certification Form Attachment E Non-compete Certification Attachment F Additional Terms and Conditions

Attachment G Foreign Country of Concern Attestation (PUR 1355)

Attachment H Respondent's Foreign Country of Concern Business Relationships Attachment I Information about Foreign Ownership, Control, and Influence as to

the Respondent and Subcontractors

Timeline Of Events

The table below contains the Timeline for this RFQ. Contractors are responsible for submitting all required documentation by the dates and times indicated below (Eastern Time).

DATE
TIME
ACTIVITY

May 21, 2024
10:00 AM
RFQ Released

May 28, 2024
10:00 AM
Responses Due

CONTRACT TERM

The original term of the Contract will begin July 1, 2024, and continue through June 30, 2025.

The Department may renew the Contract for a period not to exceed three (3) years under the same terms and conditions of the original Contract, as amended. Renewals may be in variable increments or a single term.

DEFINITIONS

Business Day: Any day in which normal business is conducted, typically Monday through Friday, excluding State-observed Holidays.

Candidate: The awarded State Term Contract Contractor/Vendor that will perform the services outlined in this RFQ. "Candidate is used interchangeably with, "Contractor's employee and "Contractor personnel .

Department Resource Request: A request issued by the Department, at any time during the term of the State Term Contract, to one (1) or more Contractors that responded to this RFQ, for provision of up to two (2) qualified resources per request.

Report Date: The date on which the Contractor's employee begins service delivery under the Contract.

Response: Materials submitted by the Contractor in responding to this RFQ.

Stakeholder: A person or organization that is actively involved in the project or whose interests may be positively or negatively affected by execution or completion of the project.

Work Week: Friday through Thursday, excluding weekends.

RFQ RESPONSE

The Contractor shall provide the following information that demonstrates the Contractor's ability to provide the services requested by submitting the following:

Executive Summary :

Include a brief description of the firm's background and experience. Include a statement describing how the Contractor's resources and experience will ensure that the Contractor meets service delivery requirements.

The prospective Contractor must complete and submit the following as applicable with its response:

Attachment E - Non- Compete Certification

Attachment G - Foreign Country of Concern Attestation (PUR 1355)

Is the Respondent owned by the government of a Foreign Country of Concern; does the government of a Foreign Country of Concern have a controlling interest in the Respondent; OR is the Respondent organized under the laws of or have its principal place of business in a Foreign County of Concern?

Pursuant to section 287.138, Florida Statutes, a "Foreign Country of Concern is the People's Republic of China, the Russian Federation, the Islamic Republic of Iran, the Democratic Republic of Korea, the Republic of Cuba, the Venezuelan regime of Nocholas Maduro, or the Syrian Arab Republic, including any agency of or any entity of significant control of such Foreign Country of Concern.

IF YES, PURSUANT TO SECTION 287.138, FLORIDA STATUTES, THE DEPARTMENT MAY NOT ACCEPT A QUOTE FROM THE RESPONDENT.

IF NO, THE RESPONDENT IS REQUIRED TO COMPLETE AND SUBMIT ATTACHMENT G FOREIGN COUNTRY OF CONCERN ATTESTATION.

Attachment H Respondent's Foreign Country of Concern Business

Is the Respondent a partner, shareholder, limited partner, joint venturer, or otherwise involved in any business enterprise or business entity of any type that is owned by the government of a Foreign Country of Concern, that the government of a Foreign Country of Concern has a controlling interest, or that

is organized under the laws of or has its principal place of business in a Foreign County of Concern?

IF YES, THE RESPONDENT MUST COMPLETE ATTACHMENT H RESPONDENT'S FOREIGN COUNTRY OF CONCERN BUSINESS RELATIONSHIPS.

Attachment I Information about Foreign Ownership, Control, and Influence as to the Respondent and Subcontractors

Is the Respondent or any subcontractor under Foreign Ownership, Control, or Influence?

A Respondent or a subcontractor is considered to be under Foreign Ownership, Control, or Influence when a "foreign interest has "possession of "the power to direct or cause the direction of the management or policies of the Respondent (or subcontractor), whether through ownership of securities, by contract, controlling or influencing the election or appointment of one or more members of the Respondent's or subcontractor's governing board, or otherwise.

A "foreign interest is any: a) foreign government; b) entity or element of a foreign government, including any foreign instrumentality as defined in

18 U.S.C. s. 1839(1); c) representative of a foreign government, including any sovereign wealth fund or entity; d) form of business enterprise or legal entity organized, chartered, incorporated, registered under the laws of any country other than the United States or any state, territory, or possession of the United States; and e) natural person who is not a citizen of the United States.

Any natural person, business entity or legal entity that directly or indirectly: owns or has the right to vote 25 percent or more of the voting interests of the Respondent (or a subcontractor); or b) owns or is entitled to 25 percent or more of the profits of the Respondent (or a subcontractor), is presumed to possess "the power to direct or cause the direction of the management or policies of the Respondent.

IF YES, THE RESPONDENT IS REQUIRED TO COMPLETE AND SUBMIT ATTACHMENT I INFORMATION ABOUT FOREIGN OWNERSHIP, CONTROL AND INFLUENCE AS TO THE RESPONDENT AND

Knowledge/Skills/Abilities Matrix :

Include a matrix showing how each proposed candidate's experience matches the required qualifications listed in Attachment A, Contract Resource Qualifications .

Resumes :

The Contractor shall provide a completed Attachment D, Resume Self- Certification , for each candidate and include the candidate's resume. Resumes must specifically state how the candidate meets the required qualifications listed in Attachment A, Contract Resource Qualifications . The Contractor shall indicate the candidate's knowledge, skills, abilities, and experience (KSAs).

The Contractor must list at least one (1) reference who can confirm that the candidate's knowledge, skills, abilities and experience are similar to what is described and required in this RFQ (see Attachment B, Candidate Reference ). Provide project description and specifically state the project's relevance and the role of the candidate in the project. Include Agency or Firm name and contact information. Unsatisfactory references or references that are not significantly similar to the knowledge, skills, abilities, and experience described in this RFQ may eliminate the candidate from further consideration.

Responses :

Any portion of the submitted response which is asserted to be exempt from disclosure under Chapter 119, F. S., shall be set forth on a page or pages separate from the rest of the submission. Each page of the portion(s) asserted to be exempt shall be clearly marked "exempt , "confidential , or "trade secret (as applicable) and shall also contain the statutory basis for such claim on every page. Pages containing trade secrets shall be marked "trade secret as defined in section 812.081, F. S . click apply for full job details