Director Machine Learning Engineering Management

Job Description

What you get to do in this role:

The Advanced Technology Group (ATG) at ServiceNow is a customer-focused innovation group building intelligent software and smart user experiences using existing and latest advanced technologies to enable end-to-end, industry-leading work experiences for customers. We are a group of researchers, applied scientists, engineers, and product managers with a dual mission. We build and evolve the AI platform, and partner with teams to build products and end-to-end AI-powered work experiences. In equal measure, we lay the foundations, research, experiment, and de-risk AI technologies that unlock new work experiences in the future.

You will play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. Traditional analytical tools tend to require a technically knowledgeable user to produce even simple results. We are taking a completely fresh approach with the expectation that any user, regardless of technical knowledge, can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. We are just getting started with our early-adopter customers and we need your help in building and making available an amazing range of solutions to our 5k+ enterprise customers around the world.

Build the best cloud-based GenAI/ML solutions to power intelligent enterprise services

Leverage Servicenow LLM's and oversee fine-tuning strategy for usecase specific improvements, as well as prompt optimization

Combine SOTA RAG techniques with generative LLM's for specific tasks

Own and drive data acquisition and requirements as well as evaluation metrics for both performance and quality at scale and across multiple languages

Collaborate daily with a team of like-minded scientists, developers, product managers and quality engineers to produce quality software

Work with product owners to understand detailed requirements and own your code from design, implementation, testing and delivery of high-quality solutions to our users.