Job Description
Are you passionate about leveraging varied analytical techniques and data sources (eg, customer attributes and behaviors, digital interactions, transactional activity, and business financials) to drive strategic insights and optimize customer experience? If yes, we want you to join our upbeat and hardworking team and make a real-world difference for Fidelity's 36 million individual investors.
The Team
We are looking for an accomplished, collaborative, and creative analytics professional to join the Advanced Analytics and Customer Insights team, supporting Fidelity's Digital Channels. Your subject matter expertise in analytics will play a critical role in optimizing a personalized digital experience for Fidelity's clients.
The Expertise and Skills You Bring
- 10+ years of proven experience influencing strategic business decision making through analytics and insights
- Highly skilled with digital analytics tools (eg, Adobe Analytics, Adobe Target, Contentsquare), database querying (eg, SQL, Snowflake), and data visualization (eg, Tableau, Kibana)
- Outstanding verbal/written communication and presentation skills
- Working knowledge of programming languages (Python, R) a plus
- MBA or an MS degree in a quantitative/technical field such as Engineering, Economics, Statistics a plus
- Proven track record presenting to senior executives-delivering meaningful insights through data and presenting sophisticated analyses and research findings in a simple, clear, and meaningful way
- Immediately able to deploy industry leading analytics and research approaches
- Exemplify passion for your work, operating with a sense of purpose that motivates the entire team
- Natural intellectual curiosity and initiative for learning new skills and capabilities
The Value You Deliver
- Bringing an analytical approach and versatile set of business analysis, data analysis, analytic and technical skills to generate a deep understanding of our customers
- Empowering customer experience and product development teams with meaningful insights to enable objective, informed decisions
- Formulating and implementing learning agendas, raising strategic and provocative questions that stretch the thinking of the team
- Driving a culture of experimentation (including hypothesis generation, testing strategy/design, and test implementation) to personalize and optimize the client experience
- Continuously improving data analytics and insights capabilities and spreading that knowledge and expertise throughout the organization
Certifications
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
Join Us
At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).
At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.
We invite you to Find Your Fidelity at
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to (see below)