Director Strategic Operations

Job Description

We are looking for a Director, Risk BU Business Strategic Operations. This critical role will be a trusted advisor to the BU GM and a respected partner to cross-functional leaders across product, engineering, design, sales, marketing, and customer success. This role will support both operational and strategic aspects of the business. You will lead a small team of talented Strategic Operations professionals to solve complex business problems by undertaking research, designing and executing analysis, and then driving results. You will work closely with cross-functional stakeholders to accelerate our impact and directly contribute to our overall business objectives. This is a unique opportunity to drive strategy and operations at a high-growth enterprise software company. The Risk product business unit is helping our customers transform their Risk operations.

What you get to do in this role:

Thought partner with the general manager, product leadership, and GTM team on a variety of efforts. Provide deep understanding and supporting data of customer behavior, product and team capabilities, and detailed metrics to inform decision-making

Identify value-creation opportunities across our business. Analyze and design strategies to capture value, iterate with cross-functional teams, then coordinate delivery across functions and ensure quality of output

Drive the operating cadence of the business - quarterly business reviews, executive product roadmap reviews (PRR), & annual planning

Own strategic planning for the BU - this entails modeling out revenue, customers, costs, investments, industry trends, and roadmap permutations.

Manage the end-to-end budget planning cycle, resource portfolio, and hiring allocations

Support alignment between BU leaders and all Stakeholders (C-Level, other functions). Own relationships with internal cross-functional leaders to coordinate business activities and proactively distill and communicate relevant information to leadership

Represent the BU in cross-functional initiatives and programs

Drive people and talent initiatives to include but not limited to; All-Hands, Employee Surveys, Employee awards, Monthly newsletters, team offsites, and employee engagement

Partner with the FP&A and Talent Acquisition teams on budget attainment, management, and hiring execution