Job Description:
Zscaler is seeking an experienced and highly motivated Legal Operations leader who has the ability to set a strategic vision for a world-class legal operations function and can turn that vision into reality. The right candidate will effectively lead strategic change across the Legal team and cross-functionally throughout the company through data management, data insights, and helping to scale Legal to meet the needs of a high-growth company.
You would help the Legal team work smarter and faster with demonstrated proficiency across technology products, contracts management, vendor management, eBilling, litigation management, knowledge management, and CLM and CMS platforms. You will report to the VP of Employment Legal in San Jose, California, but partner closely across the Legal team by supporting the Chief Legal Officer, Deputy General Counsel, and VP of Corporate Legal.
This position will be based hybrid in our San Jose, CA home office (in-office Tuesday and Thursday).
Responsibilities:
- Operational Management and Efficiency
- Build and execute a long-term roadmap to drive Legal team effectiveness and efficiencies. This includes delivering technology and processes that streamline spend management, legal vendor management, contract management, litigation, IP portfolios, and knowledge management.
- Assess and upgrade contracts management processes to contracts intake system/tool or full CLM capabilities.
- Assess data mapping tools and other matter tracking capabilities (including DSARs, data retention, AI governance).
- Collaborate with Legal leadership to facilitate, create, and execute the Legal team's long-term strategic and operational planning process and follow-on actions.
- Hold regular business reviews with Legal stakeholders.
- Liaise with cross-functional teams such as our IT, Sales, Finance, Procurement, People & Culture to build on established partnerships, drive strategic company-wide initiatives, and collaborate on projects.
- Financial Management and Data Analytics
- Run Legal like a business. Leverage new and/or existing systems to collect, analyze, and report relevant data to improve our legal operations.
- Manage the budget for the Legal team to drive responsible spend. Make and implement budget recommendations to the Legal leadership / CLO.
- Stand-up a world class legal vendor management program to ensure quality outside counsel support at efficient rates and under optimal fee arrangements. Negotiate fee agreements with legal vendors. Develop a governance and enforcement framework for vendor billing guidelines.
- Management of legal department initiatives, including, OKRAs, DEI goals, and team engagement
- Technology and Litigation Support
- Evolve our Legal technology roadmap and collaboration with cross-functional support teams to drive innovation and automation across the team.
- Track ROI on our legal technology investments with an eye towards doing more with each tool we use.
- Stand-up our litigation support function, including enabling data analytics and insights on litigation and legal matters. Be a thought-leader in case management, e-discovery, legal hold process, and data collection and document review.
- Knowledge Management
- Organize and manage legal and department institutional knowledge via the creation of a centralized knowledge management repository, and standardize processes, practices, nomenclature, and templates.
- Develop Legal site on our intranet site to create efficiencies for business / client support.
- Assess a dedicated Legal training platform with videos for Contracts Policies/Procedures, Privacy, Ethics, etc.
Minimum Qualifications:
- 8+ years of legal operations experience.
- Bachelor's degree.
Preferred Qualifications:
- Legal Ops experience in tech and experience with large multinational employers (Americas, EMEA, APJ / India).
- Demonstrated proficiency across technology products, eBilling, litigation management, knowledge management, and CMS and CLM platforms.
- Demonstrated success in managing and reporting on Legal team operating expenses, including law firm accruals.
- Process-oriented with experience reducing manual work and increasing operational efficiencies.
- Flexibility, intellectual curiosity, and eagerness to work hard in a fast-paced environment and meet tight deadlines and support a high-growth company and legal function.
- Ability to handle competing priorities in a dynamic environment with a team-oriented mentality, humility, and a healthy sense of humor.