Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya's culture, please click here: Kaseya Culture .
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
WHAT WE ARE LOOKING FOR:
Kaseya is looking for a Director Product Owner to drive standards and governance across all the financials, procurement, and HR systems globally, leading the maintenance and development for all their products/systems/areas. Main technology includes NetSuite and Oracle EPM, GetPaid. Other technologies include Salesforce, Mulesoft, Snowflake and Microsoft. This role will drive innovation, business process, requirements, and motivate cross functional teams across IT and the business functions. This role will set strategy/architecture direction, IT roadmaps, technical standards, and be a visible business partner, focusing on delivery customer-centric solutions. This role will need to be in the detail, and often act as a business leader, owning data governance, process flows, customer experience, etc. Scope includes AP, Expenses, Procurement, GL, AR, Billing, Collections, EPM, Reporting, HR, Legal, and other corporate applications.
ESSENTIAL DUTIES:
- Manage and innovate Kaseya Procure to Pay, Record to Report and Hire to Retire business processes and back-office systems, Oracle NetSuite, Bamboo HR, GetPaid, Oracle EPM, BlueSnap Credit Card Gateway.
- Work with the cross-functional stakeholders in HR, Finance, GTM, and Accounting to gather and document requirements for all new features and enhancements related to internal, core HR and Finance applications.
- Be the SME on how core Finance and HR apps operate and integrate with other enterprise apps.
- Lead the breakdown of business requirements into technical users stories w/ engineering team
- Prioritize backlog of work ensuring alignment of initiatives with corporate strategy.
- Work with key business leadership to prepare change mgmt. documentation prior to release.
- Assist with knowledge transfer for Product marketing efforts
- Help overall organization to continually mature operating model and improve processes.
- Assist with CRM/Billing migrations & Integrations that rapidly occurs via M&A activities.
- Must have strong business acumen with knowledge of MSPs and Corporate/BIS systems.
- Manage cross-functional business stakeholders and drive system automations, QA and processes to improve operational efficiencies of business operations.
- Collaborate with teams across all regions (ASIA, EMEA, America).
- Ability to lead non-direct reports across application BA, admins, developers, and 3 rd party resources. Work closely with Peers and management in USA.
- Streamline application support and process for the company and manage SLAs.
- Complete regular internal system audits and prepare for upgrades.
- Work with our institutional management team to establish suitable processes to support administrative, development, and change management activities.
- Work with third-party integrations tools (Mulesoft) and DellBoomi
RESPONSIBILITIES:
Define and drive the product line strategy and evangelize the product vision to customers, partners, employees, and investors.
Ensure that the roadmap aligns with the overall product and company vision. Be an expert on the domain, the market, and the trends. Evangelize the vision constantly so all stakeholders are aligned, have context, and understand where we are going.
Represent the customer. Be the champion and voice of customers. Build impactful, personal customer relationships. Bring the customer's voice into the creation process.
Own requirements, specifications, and release plans. Demonstrate a customer-driven mindset by participating frequently in customer conversations and ensuring ongoing customer feedback and validation
Be the voice of your product line. Inspire the Sales, Customer Success and Professional Services teams with your vision, market knowledge, and executional abilities. Act as a domain and product expert at customer interactions, both face to face and online
Recruit and retain "A" players and inspire your team with genuine enthusiasm and passion
Lead financial planning & analysis on activities such as investment cases, bookings targets, margin analysis, and monitoring the health of the product line. Develop KPIs including north star metric, usage and growth metrics, and quality benchmarks to measure and track product performance and success
Collaborate cross-functionally with engineering and user experience teams to define and develop best-in-class product experiences
WHAT YOU'LL BRING:
- 15+ years of experience as a IT senior leader with techno-functional hands-on experience with back-office IT SaaS platforms like NetSuite, EPM, etc.
- 8+ years of product ownership or equivalent management experience
- 8+ years of NetSuite experience or equivalent ERP experience
- Sound understanding of corporate SaaS product application management and development.
- Deep knowledge and experience with enterprise integration between CRM, HRM, ERP, and EPM applications.
- Experience working in a fast-paced, dynamic, and entrepreneurial environment.
- Self-starter persona, dependable and the ability to respond quickly and accurately on multiple priorities.
- Proven track record of execution and accountability
- Strong verbal and written communication skills
- Experience within the MSP (Managed Service Provider) industry an asset
- Proven ability to improve governance, standards, security posture
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of high complexity.
- Strong data management abilities
- Strong ability to influence key stakeholders, peers, engineers, and business partners
- A documented history of successfully driving projects to completion.
- A demonstrated ability to understand and articulate complex requirements.
- Familiar with MDM (Master Data Management) for customer, finance/accounting, procurement, and HR processes.
- Knowledge of Oracle NetSuite, Oracle EPM, GetPaid
- Knowledge of Salesforce a plus
- Knowledge of HR systems and processes a plus
- Vendor Management, Contract Management, Spend Management, SW/Vendor RFPs
SKILLS:
Leadership - A proven ability to set a vision, excite, and lead cross-functional technology teams and broader stakeholders.
Proven experience bringing enterprise software products to market.
Experience with Agile development methodologies including at least three years of experience with a variant of Agile (lean, kanban, etc.).
Strong organizational, written, and oral communication skills.
Strong technical skills and business acumen - Proven ability to execute on the spectrum of technical challenges through to go-to-market and business strategies.
Communications/Leadership
Leadership skills for guiding cross-functional teams and driving product success.
Join the Kaseya growth rocket ship and see how we are .
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.