35 West Wacker Drive, Chicago, IL, 60601, USA
Epsilon is seeking a Director of Client Engagement to join our team of bright thinkers and doers. You will orchestrate delivery of our products and services to our clients. Moving from product-centric teams to functional service teams adds complexity and requires greater attention to the way you will engage clients. You will drive client outcomes and value through day-to-day partnership with clients and internal teams. You will lead orchestration and integration of Epsilon teams, products, and services to deliver contracted work in a more consistent manner across functional teams.
You enjoy working with both clients and delivery teams, connecting the dots, and managing both internal and external expectations. You will have the ability to work collaboratively and build strong relationships internally and externally.
- Work together to win together:The Director, Client Engagement will report to the Vice President, Client Engagement and work with both clients and internal teams to drive collaboration and alignment between Sales, Client Services, and Delivery organizations throughout the client lifecycle, as a vocal leader of the Client Engagement.
- Innovate with purpose:We lead orchestration and integration of Epsilon teams, products, and services to deliver contracted work in a more consistent manner across functional teams.
What You'll Achieve
- Impact: You'll have a seat at the table; you'll partner closely with internal and external stakeholders orchestrating delivery of products and services to align to key Client initiatives.
- CareerGrowth: If successful, the Director, Client Engagement may experience advancement to larger and more impactful Client initiatives. Also, you may have an opportunity to level up to a Senior Director role helping to oversee delivery on a wider scale.
Who You Are
- What you'll bring with you:
- Strong experience driving scalable, repeatable processes, improvement, quality measures and governance that ensure excellence in delivery of client solutions and retention of business.
- Experience orchestrating across delivery teams to deliver products or services for clients with ability to translate and adjust expectations between internal and external teams and manage overall client margin to original contract.
- Experience facilitating communication between the client, project team and other stakeholders. Contributing to knowledge sharing and lessons learned within the organization.
- Experience leading within a large, multicultural, and "matrixed" organization that is geographically dispersed and providing timely performance feedback.
- Strong skills at relationship-building, cross-organizational partnering, and driving results through influence and negotiation.
- Why you might stand out from other talent:
- Bachelor's degree or equivalent qualification.
- 10+ years of relevant work experience.
- 2-3 years managerial experience
- Martech and/or Adtech experience (i.e. Salesforce Marketing Cloud, Adobe Experience Cloud)
- Understanding of clients/industries supported and apply business offerings at the management level.
- Strong skills at relationship-building, cross-organizational partnering, and driving results through influence and negotiation.
- High acumen of service operations, contracting, and financials.
Additional Information
About Epsilon
When you're one of us, you get to run with the best.For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:
We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.