Director Professional Services Solution Consulting

Job Description

Visa's Acceptance Solutions Professional Services (ASPS) solves problems and accelerates innovation and growth for merchants, acquirers, partners, and payment technology providers by providing a range of services including consulting, technology, and business transformation, developing target state architectures, customer journey mapping, solution development, product acceleration, development, testing, migration, implementation, and value realization.

We are looking for a passionate, dynamic and customer focused Client Solution Architect to join Visa's Acceptance Solutions Professional Services team. The Director, Solution Architect role will report into the Sr. Director within the Acceptance Solutions Professional Services team.

The ideal candidate is a motivated self-starter who can work independently in a fast paced, ambiguous environment with limited supervision, a fast learner, a highly effective communicator with strong ability to influence the solution architecture with internal stakeholders and external clients and be able to provide direction when needed to junior architects, consultants, and analysts in the project team.

Job Scope

Conduct workshops, identify client needs, elicit insights and drivers behind the needs, design solutions that meet the client needs considering all vectors that might impact the solution including but not limited to Visa's Acceptance Platform strategy and direction, client ecosystem, desired time-to-market, and global market applicability.

Understand current state architecture, define future state vision, and target state architectures, define solutions, and build roadmap of prioritized features to meet client requirements both on and off the Visa Acceptance Platform

Understands our clients' needs and business outcomes and can act as the technical champion within Visa to advocate for their clients, while mindful and respectful of competing product development priorities and backlogs, to effectively manage client expectations and delivery timeline while ensuring the feasibility of solutions by mapping components to actual existing capabilities and assets.

Provides thought leadership on all payments and commerce-related matters to develop a vision for specific areas of solution with an eye toward applicability across the greater client base.

Initiates solution ideation and execution to drive the creation of new solutions with CyberSource solution owners and product managers, as well as 3rd-party technology providers. Turns ideas into proof of concepts, prototypes, and technical artifacts to highlight our innovations, or to solicit client feedback on new product features or functionality.

Produce Solution Documents and other artifacts that detail functional and non-functional requirements, solution design including flows, business architecture diagrams, user experience, impacted components, relative prioritization of desired feature sets, acceptance criteria etc., encompassing all relevant parts of the ecosystem of merchants, partners, and 3rd party technology providers.

Partners with Product Development Systems Architects to ensure all client solutions align with long-term platform architecture strategy.

Collaborates with the Client-facing teams and coordinates with Visa Acceptance Solutions Professional Services Engagement Managers and Solution Engineers Managers to own all technical payment related client deliverables, from inception to release. Manages client evolution for new launches including further solution design, training and operational processes for solution launches where appropriate.

Engages Product Managers, Sales Engineers, Developers, Product Support, Partners, and External vendors on solution scoping and business case creation for all net new development.

Drives coordination with core product teams to prioritize product changes and feature enhancements, identifying critical paths and risks.

Supports a sustained level of involvement in the internal and external testing of all products, solution, and feature releases, to ensure that all requirements and flows meet defined requirements and quality standards.

Maintains high level of expertise across Visa Acceptance Solutions' products and solutions with a detailed understanding and appreciation for overall strategic context, priorities, and revenue goals.

Stays abreast of evolving payment technologies, innovations, and strategic partners that may accelerate speed-to-market or enhance our existing products and solutions.

Key Leadership Competencies:

• Builds and leverages partnerships across the Visa organization

• Execute against commitments

• Acts like an owner, values accountability

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.