Director Implementation Visa Commercial Solutions

Job Description

The Director, Implementations position is responsible for building and managing a highly qualified and experienced team of implementation managers and subject matter experts in the Visa Commercial Solutions products. The team will lead complex implementations of Visa Commercial Solutions products with financial institutions in North America.

The Director will also gain a deep understanding of the Visa Commercial Solutions platform, including the application of the products to address client business needs. The position requires a high level of interaction and collaboration with business and technical leaders across the company.

Essential Functions

Manage a team of highly qualified implementation and project management specialists

Advise and guide the team to develop skills and ensure high quality implementations following Project Management Methodology best practices and skills

Collaborate with business partners across the CS, Product and Technology organizations to ensure alignment and team readiness for new features, and adjustments

Gain a deep understanding of VCS products, particularly the reporting product suite. Also deeply understand the end to end implementation process and technical infrastructure for the products

Continuously monitor progress of the team against company, organization and employee goals

Provide status and project milestone updates via weekly or other progress reporting, and by managing status meetings.

Monitor customer feedback, and provide status updates to senior management, and cross functional partners

Proactively coordinate with leadership and account relationship teams to manage escalations and resolve issues

Manage team project metrics and analytics, with periodic reporting to senior management

Proactively identify opportunities to increase service quality and/or efficiency

Provide leadership and guidance to Client Services staff supporting the VCS products in the Atlanta office

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.