Description
Enhance overall business processes for efficiency, risk reduction and auditability.
Create / enhance / streamline policy documentation and control narratives.
Work closely with business units, Billing, Collections, Customer Service and Technical Accounting as well as Contracts Processing to resolve billing issues and concerns.
Administer billing processes to ensure invoice is valid, accurate and properly reflects contractual terms.
Review and perform audits of billings and billing adjustments.
Direct supervision of existing onshore billing team
Research and resolve assigned requests and effectively communicate to the requestor.
Ensure compliance in billing related activities.
Recommend solutions to processes that inhibit billing efficiencies.
Resolve complex billing issues.
Evaluate, streamline, and document processes and procedures.
Maximize overall productivity by offshoring if needed, while maintaining transactional integrity
Provide direction and guidance to offshore billing teams.
Support audit on invoices, contracts, and credit memos.
Ownership of PDF creation and delivery enterprise wide in billing-controlled companies
Work with Vendor Office and Global Delivery to ensure existing outsourcing processes are working smoothly and efficiently.
Ensure SLA and TAT adherence for offshore work.
Indirect supervision of offshore billing team
Detailed review of onshore workloads in Q2-Q3 to maximize offshore movement of work.
Maximizing transition of work to Cognizant while maintaining integrity
Qualifications
Minimum degree in accounting or finance and 3-5 years of billing / accounting experience with at least 3 years in management and supervision
Previous experience in researching, analyzing and solving billing issues
Effectively Organize and manage billing staff and workloads
Review work for accuracy, follow-through, falling proper policies and procedures that have been implemented for the department. Ensure employees and work are within compliance guidelines
Communication with team on expectations, goals and accomplishments
Schedule regular meetings with your subordinates and cross functions teams to determine what is going well
Conduct meetings with your staff, to discuss growth, achievements, change of goals or improvement areas for themselves and recommendation for departmental changes.
Ability to perform variance analysis
Well-developed personnel management and leadership experience
Must possess strong organizational skills, documentation skills and follow through
Must be able to work independently and with little supervision must be self directed
Demonstrated ability to adapt and respond appropriately to evolving work demands
Proven ability to problem solve and take appropriate actions
Must be detail orientated with strong analytical and mathematical abilities
Excellent interpersonal and communication skills (written and oral)
Demonstrated proficiency in meeting timely objectives
Must be able to work in a fast paced dynamic environment and able to handle multiple tasks
Computer proficiency advanced (Excel, Word, Access and email software)
Experience with Oracle Accounts Receivable and Order Management/Service Contracts preferred
Able to interface with various levels of personnel (internal and external)
Ability to work in a team environment, under pressure and meet deadlines
Thanks & Regards,
Narendra Kunware
Director - Enterprise Billing