Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It's always a GOOD day in SoCal.
The Director of Distribution and Logistics supports the operations of Goodwill Southern California through the effective operation of the fleet, transportation, clearance centers and warehousing at five distribution locations. The Director also supports physical retail stores and eCommerce businesses to ensure effective processes to retain donation maximum value and reduce potential discards to landfills. The position is responsible for defining and implementing Goodwill's Distribution and Logistics vision, strategy and objectives. Key success factors include safety and security, operational excellence and positive workforce leadership. This critical role supports sales goals, prepares operating budgets and leads the organization.
Essential Duties & Responsibilities - Leads a culturally positive, high performing Distribution and Logistics organization through the development of people, processes and programs.
- Ensures that business is conducted at all times with the highest standards of quality, integrity and efficiency and sustains a robust safety program through collaborative efforts with multiple departments.
- Drives predictable productivity and business results while also ensuring efficient and effective operations of our donations, wholesale and eCommerce warehouses and expanding eCommerce footprint and transportation partners.
- Ensures in-house truck operations are managed in a cost effective manner to provide service levels required to support the organization and to achieve environmental sustainability objectives, including a conversion to an all-green fleet. Leads transportation to effectively ensure prompt pick-ups.
- Provides input in the development of budgets, strategic goals and objectives within organization guidelines. Monitors expenses, variances and progress of financial goals and recommends improvement initiatives.
- Develops the team to understand and implement techniques such as Lean Distribution, Kaizen, Warehouse Management Systems and workplace safety guidelines.
- Provides strong leadership and specific direction to the Operations team in the execution of top-level strategies, improvement priorities and the predictable delivery of other KPIs. Develops key performance indicators (KPIs) that are aligned with company goals and promotes continuous improvement. Collaborates with executive team to define goals that support financial and operational performance.
- Ensures staff is properly trained and engaged to effectively process donations, provide fulfillment to stores and eCommerce operations and performs allocation of merchandise to clearance centers and auction sites in order to optimize the financial return on donations and maintain planned service levels. Directs the timely and accurate fulfillment of orders to support the eCommerce operation and the pick/pack operation in support of store sales.
- Sets the standards and delivers overall business performance to optimize Goodwill's logistics, donations, wholesale retail, e-commerce and distribution strategy. Establishes efficient logistics processes to ensure cost effective use of equipment and staffing while achieving planned service levels and sustainability goals, including conversion to an all-green fleet.
- Manages fleet of trucks, and other distribution equipment to include disciplined routine maintenance. Within the logistics and distribution areas, develops and implements processes and standard operating procedures that are aligned with the performance goals of the organization while ensuring compliance with federal, state and local regulations including lean distribution methodology, safety/security and labor regulations.
- Leads and supervises approximately 5-12 direct reports and greater than 50 indirect reports at multiple locations, including five warehouse managers, three clearance centers (outlet stores) managers and five commodities centers.
- This position requires traveling locally within Southern California (30% -50%). A valid CA driver's license and state requires auto insurance are necessary. Driving records must be acceptable by the company's insurance vendor.
- Support Goodwill's mission by identifying opportunities to utilize program participants in sustainable employment within the distribution and logistics department.
Education & Experience - Bachelor's degree in Business, Finance, Logistics, Supply Chain or similar degree required; an advanced degree such as an MBA is a plus.
- Minimum 10 years of management experience in Distribution, Transportation, and Logistics are required.
- Association for Supply Chain Management or equivalent certification preferred.
- 10 years of managerial experience in distribution center environment, preferably in eCommerce fulfillment and with a leading CPG Consumer Packaged Goods, consumer product or leisure product company.
- Substantial experience developing logistics/distribution for both wholesale retail and DTC e-commerce businesses. Extensive experience in logistics process design and implementation.
- Substantial experience in inventory control, logistics, and ground transportation and distribution management within a nationwide organization.
- Strong business acumen with both strategic skills and the ability to implement and execute.
- Strong contract negotiation skills, persuasive techniques and ability to manage and control costs to specified objectives.
- Excellent analytical and problem-solving skills, intellectual curiosity, and a critical thinker who can work through complex business issues and make decisions quickly. Experience managing multiple departments and multiple locations preferred.
- Articulate communicator with the ability to influence and collaborate effectively, cross-functionally in a matrixed business structure.
- Possesses a results orientation and tireless work ethic-determined to meet and exceed targets and drive accountability throughout the organization.
- Positive, collaborative, leadership style, highly collaborative and proactively engages colleagues from all relevant functions.
- Excellent communications (verbal & written) skills required.
- Competency in Productivity and Project Management Software applications including MS Project, MS Excel, MS PowerPoint, MS Visio, etc.
- Experienced working with best-of-class logistics and warehouse management systems, particularly supporting eCommerce operations and ERP systems.
- Ability to deliver key results utilizing leadership techniques.
- Ability to handle confidential information.
- Free from alcohol and drug abuse.
- Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
- Adheres to Goodwill's values of Respect, Integrity, Service, & Excellence.
- Background, drug screen, employment verification, education verification, reference check required.
- Motor vehicle records check and proof of insurance (CA)
Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you'd like more information about your EEO rights as an applicant under the law, please click here:
Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
Equal Employment Opportunity Goodwill is committed to a policy of equal employment opportunity for applicants and employees.
Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
Nondiscrimination on the Basis of Disabilities In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill's policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department.
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