Director, Commercial Strategy & Operations
Reporting to the Vice President, Commercial Strategy & GM of Self-Pay, the Director, Commercial Strategy & Operations will work cross-functionally across the business to help shape the company's growth strategy and facilitate execution of our highest priority initiatives. This individual will play a pivotal role in facilitating strategic planning, executing market analysis, and sizing new and existing growth pathways, managing the sales pipeline and deal review process, reporting against growth goals & KPIs, and driving operational excellence across the organization. Additionally, they may be asked to drive key cross-functional initiatives in support of the Chief Commercial Officer and Vice President, Commercial Strategy, including product and/or process innovations that accelerate the team's progress towards our near and long-term growth objectives. The ideal candidate combines an exceptional analytical, communication, and organizational skillset with fierce curiosity, creative and collaborative problem-solving, and excellent project management.
Salary range: $126,000 - $165,000
Position Requirements may include, but not limited to
- Partner with the VP, Commercial Strategy on the strategic planning process
- Optimize and scale the Commercial (Sales) team "operating system", including external market analysis, opportunity sizing, pipeline management and deal review, RFP process, and setting KPIs
- Partner with Data Analytics, Marketing, and Customer Care to understand, report on, and make recommendations to accelerate or improve key drivers of performance across the business
- Drive implementation of high priority initiatives, coordinating across cross-functional teams to drive project execution, foster collaboration, and ensure timely delivery with measurable outcomes
- Represent Commercial team priorities in key cross-functional projects or meetings, acting as an extension of the CCO or VP, Commercial Strategy
- Lead ad hoc strategic projects
- Develop Commercial team L&D content, including insight into external market dynamics, emerging trends, or new competitors
Required Skills and Experience
- Bachelor's' degree or equivalent experience
- 8 years of management consulting, sales or growth strategy, sales operations, or other relevant experience, ideally in healthcare or another regulated industry with B2B & DTC lines of business
- Growth-minded, results-oriented self-starter with a strong track record of delivering measurable impact via big picture initiatives, process optimization, and exceptional day-to-day execution
- Highly analytical with excellent attention to detail; very comfortable analyzing data via Microsoft Excel and/or PowerBI to uncover actionable insights and visualizing output for diverse audiences
- Demonstrated experience iterating on complex processes and/or building tools or frameworks to increase efficiency and ROI
- Deeply curious and creative problem-solver with a bias towards action; confident navigating ambiguity and enthusiastic about rolling up your sleeves to drive impact
- Excellent communicator with demonstrated ability to build strong relationships and facilitate alignment in a highly cross-functional environment
- Extremely organized with excellent project & pipeline management skills
- Energized by the opportunity to learn while doing in a dynamic, fast-paced environment that demands frequent context switching
- Thoughtful, empathetic leader who is passionate about working for a mission-driven company
Physical Requirements
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus