Director Case Management

Position Title: Director of Case Management

Position Location: Asheville, NC - Mission Hospital

Schedule: Full-time Mon-Fri
• No Weekends

Job Summary:

The Facility Case Management Director has the overall

responsibility for managing and coordinating department activities. The

The director ensures staff compliance with organizational policies and external

regulatory agencies and takes leadership responsibility for coordinating the

integration of the department's patient care and discharge planning processes

with related hospital departments and external agencies to ensure the continuity of

care and optimal clinical resource utilization. The Director has oversight for

all aspects of daily hospital case management operations and is accountable for

achieving established outcomes through actively engaging in interdisciplinary

teams and external stakeholders. The Director is a registered nurse with

responsibility for all operational aspects of the department. This position

requires an executive presence and candidates must possess excellent

communication and presentation skills, proven motivational capabilities, and a

demonstrated accomplishment record of delivering results and attaining goals.

This position is a subject matter expert in case management that requires solid

leadership, trust building, team building, as well as change management skills

to ensure the success of the department and case management initiatives. This

position requires an individual who is a self-starter and can

manage multiple priorities, work with minimal supervision on projects and

activities, and demonstrate tact and diplomacy in situations of conflict and

controversy. This individual must be able to adapt quickly to change and

coordinate efforts across multiple stakeholders.

Responsibilities:

Directs and evaluates departmental operations, including the case management model, staffing (skill mix and FTEs), use of information technologies, onboarding, and staff competencies to achieve performance and quality objectives.

Allocates resources to effectively staff department and meet productivity and quality goals.

Responsible for oversight of CM core functions and practice.

Ensures the adherence to care coordination and discharge planning processes, ensuring timeliness, quality, and proper documentation.

Works with the Facility CFO and Division CM Leader to achieve established goals and expectations.

Assesses and improves the department's performance by evaluating operational processes, monitoring performance through analyzing data, and implementing sustainable performance improvement activities.

Ensuring compliance with policies and SOP.

Establish working relationships with key stakeholders including CMO, CNO, ancillary service leaders, Ethics & Compliance, and Legal.

Qualifications

Bachelor's degree, required, Masters Preferred

Master's degree in Nursing, Health Administration, or Business Administration, preferred

Either Registered Nurse (RN) licensure or Licensed Clinical Social Worker (LCSW), required

3+ years' experience in overall acute care Hospital Case Management,

preferred

2+ years' experience in case management leadership, preferred