Digital Beauty Advisor

Adecco is currently assisting a local client in their search to fill a Digital Beauty Advisor job opportunity located in Berkeley Heights, NJ 07922 zip code.

Shift: 9am - 5:30pm (Flexibility as may work some weekends)
Training: Will be in office Mon - Fri 8am - 5pm
Length: 6 months (temp - hire)
Pay Rate: $ 24.00/HR

Responsibilities:

• Serve as a Digital Beauty Advisor across all social platforms by reactively engaging with fans and followers on a timely manner (TikTok, Facebook, Instagram, Twitter)

• Support le Care public channels (social, R&R, Q&A) by providing insight, strategy recommendations and engagement as needed.

• Attend brand and Care trainings, work sessions and meetings to stay up to date with social strategies and best practices

• Follow Brand and Care provided social FAQ documents for launches and key social moments

• Able to compose custom responses that clearly address the issue in a way that is understandable by the consumer

• Recognizes and recommends new ways to influence consumers in their purchase decision

• Alert critical customer complaints to internal Care and Brand teams and assist with problem solving

• Provide social content and engagement recommendations based on consumer feedback and trends

• Stay up to date on new social media platforms, tools and best practices

• Live in the social ecosystem, stay on top of emerging trends in the landscape

• Maintain 100% Reply Rate and established Response Time goals across social channels

• Maintain consumer satisfaction and sentiment scores as established by the group

• Monitor personal social KPI's using Sprinklr

• Offers schedule flexibility to support the needs of the business which included weekends

• Meets established quality standards in all contacts across all channels

• Responsible for recognizing opportunities for improvement in our policies or processes and leading the initiative to reduce disruptions in service or detract from customer satisfaction.

Requirements:

• Bachelor's Degree or equivalent work experience.

• 1-2 years' social media engagement experience

• Customer Service experience desired

• Customer obsessed mindset

• Knowledge and experience with major social media platforms required

• Able to work in a fast-paced, dynamic environment, both independently and as part of a cross-functional team

• Must have a sense of urgency with a high degree of flexibility, adaptability, resourcefulness, and responsiveness; willingness to work outside standard hours which includes weekends

• Report back to internal team to funnel insights into product / experience / content creation strategy

• High level of organization, attention to detail and positive attitude

• Interest in beauty, fashion and/or lifestyle brands

• Exceptional writing skills

• Excellent problem-solving ability

• Proficient in Microsoft applications including PowerPoint, Word and Excel.

Apply Today to be considered for this Digital Beauty Advisor job and any other positions with Adecco.

Pay Details: $24.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.