Dex Engineer

Role: Dex Engineer

Duration: 6 months ( with extension)

Location: Chicago and Arlington Heights, IL

Interview: Video

Client: United Airlines

Rate: $68/hr. ( negotiable)

Hybrid to Arlington Heights location at least 2 days per week

DEX or Digital Employee Experience Engineers Needed-

Responsibilities

•Identifying efficiency and automation needs, and creating and implementing solutions based on issues being reported by field peers, management and project teams

•Identifying efficiency potential and developing remediations by analyzing raw DEX toolset data

•Identifying root cause of known and unknown issues through the use of DEX tools when escalations are brought to the team

•Interpret data and create reporting from DEX tools

•Gathering business and technical requirements

•Coordinating and leading in the design, testing, evaluation, implementation, and support for multiple complex automation/remediation solutions through DEX toolsets that will impact hardware, software, operating systems, systems tools, and IT processes alike

•Evaluate business requirements and recommend correct DEX technologies that will enhance availability, reliability, scalability, and security while consistently driving down total cost of ownership and support

•Proactively consult with other business units (e.g., application development groups, Field Services Technical Support, etc.)

•to coordinate needs, issue research/remediation and implementation timelines

•Design and document DEX standards and procedures, and train on usage when necessary

•Ensure engineered solutions conform to established enterprise/industry standards (systems management, security, operating systems, etc.) and reference models

•Provide technical support, as needed, to the enterprise with use of DEX tools

•Coordinate activities with internal/external technology owners/service providers

•Create detailed documentation for all engineering solutions

Qualifications

•Bachelor's degree in information technology or 5 years of equivalent experience

•Intermediate to expert skill level with PowerShell

•Active Directory - Expertise of basic concepts; groups/memberships/security

•Group Policy - Understanding GPO utilization in an enterprise environment

•Microsoft SCCM or VMWare WorkspaceONE experience

•Intermediate to expert SQL experience

•SCALE Script Language experience

•SQL Server Reporting Services and/or PowerBi

•2+ years of experience navigating and developing solutions in either 1E Tachyon or Lakeside SysTrack

•5+ years of progressively responsible work experience specifically in Enterprise Endpoint Engineering

•5+ years' experience with integrating multiple complex solutions into one standard enterprise solution