Desktop Technician Tier I

About usRural King Farm and Home Store strives to create a positive and rewarding workplace for our associates. We offer opportunities for growth, competitive benefits, a people first environment, and an opportunity to work alongside dedicated associates who share a passion for providing an exceptional experience and service to our rural communities. Whether you are starting an entry-level position or joining with professional experience, Rural King encourages professional growth and provides the necessary resource to help you succeed and grow with us. When you join the Rural King team, you become a contributing member in supporting the needs of and making a difference in the lives of those within the people and communities we serve. How we reward you 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2% Healthcare plans to support your needs Virtual doctor visits Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic s Complex Care Program 15% Associate Discount Dave Ramsey s SmartDollar Program (no cost to you.) Associate Assistance Program RK Cares Associate Hardship Program 24/7 Chaplaincy ServicesWhat You ll do The Desktop Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. The Desktop The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.The desktop technician must be able to work independently to support Distribution Center operations, including barcode scanners, barcode printers, and mobile computing hardware.Plans and execute the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks as well as operating and application systemsExperience deploying, support/administration of Office 365 Ability to learn and support new technology utilized by operationsExperience with barcode scanners, barcode printers, and mobile computing technologyExperience with and understanding of common file cloud storage platforms such as Dropbox, OneDrive (including SharePoint Online), Google Drive, Box, etc.Experience setting up, supporting, and troubleshooting network services and topologyWindows Active Directory, Group Policy, File and Print Share ServiceManaging file shares and permissions structuresExperience with deploying and troubleshooting Mobile DevicesLAN and WAN DHCP, Static IP addresses/DHCP reservationsTroubleshooting DNSWireless (802.11b/g/n/a/ac, 2.4 & 5GHz)Ability to work independently and in a team environmentSelf-starter who thinks out-of-the-box, quicker learner, constantly looking for ways to improve operations Assists all our users with any logged IT related incident when called uponTakes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possibleHardware Inventory Tracking Track computer equipment (by asset tag and serial number) by location. Receive/Ship equipmentResponsible for the shipping / receiving of materials and equipment.Must accurately record, update, and document requests using the IT incident management systemAble to install and configure new IT equipmentResolves incidents and upgrades different types of software and hardware. Ability to resolve incidents with printers, copiers and scanners Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate mannerSitting for extended periods of time Repetitious hand movements, Typing/Keystroke dexterityAdept at handling stressful circumstancesMay be required to cross train and perform other duties.Supervisory Responsibilities NoneEssential Qualities for SuccessBasic Computer SkillsCOMPTIA A+ & Net + preferredVast knowledge of IT conceptsProficient Knowledge of Windows 7 and Windows 10PC Peripheral knowledge and diagnosticLaser printer troubleshooting Knowledge of Microsoft Office Suite (Outlook, Excel, Word, etc.)Customer Service ExperienceAbility to learn new technologyMust be able to speak clearly and calmlyMust be able to work holidays/weekends as needed Must be able to work within a team environment and independent as neededPhysical Requirements Ability to maintain a seated or standing position for extended durations.Capability to lift 15 pounds periodically. Able to navigate and access all facilities.Skill to effectively communicate verbally with others, both in-person and via electronic devices.Close vision for computer-related tasks.Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.