Desktop Support Technician

Desktop Support Technician needed to train on site for 2 weeks and then move to part-time work and provide back up coverage as needed in the future. Time on site will vary and be a few days a month.

Desktop Support Technician

Job Summary

Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

" Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.

" Provide support to client identified VIPs

" Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.

" Perform Install/Move/Add or Change (IMAC) activities.

" Perform all assigned desk-side support activities

" Display outstanding technical and professional services skills at all times

" Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines

" Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair

" Understands and follows all documented service operations policies and procedures.

" Other duties or certifications may be assigned to meet business needs

Requirements

Education and Experience:

" Typically requires technical school certification or equivalent of 1-2 years of relevant experience

" Knowledge of relevant software and hardware systems

" May require additional customer-specific certifications or training as required

Skills:

" Excellence in communication and customer-facing skills

" Strong oral, written and interpersonal skills

" Ability to follow instructions and processes with minimal instruction

" Ability to lift and or move various computer equipment up to 50 lbs.

" Must own a basic repair kit

" Additional requirements may exist if offer of employment is extended