Desktop Support Technician
Chicago, IL - Onsite
We are not offering visa sponsorship or Corp2Corp for this position due to resource requirements.
Who We Are
RL Canning is a global IT managed service and consultancy dedicated to working alongside our customers to enhance the digital workplace with a clear focus on value by maximizing technology and operational excellence. Our service portfolio and ecosystem of digital innovators offer industry-leading solutions and integrated expertise that are designed with each unique customer in mind to deliver a sustained effort to achieve better and faster results that are aligned to enduring strategic outcomes.
Job Overview
The Desktop Support Technician is responsible for providing hardware and software support to desktops, Wyse terminals, and laptop workstations for a large-scale healthcare provider. Along with daily troubleshooting and problem resolution, the Desktop Analyst role will be assisting with departmental projects, rollouts, and PC installations.
In this role, you will
- Provides technical support on the operation or maintenance of system equipment.
- Manages desktop systems to meet expectations for quality, timeliness, and cost-efficiency.
- Performs desktop hardware services and repairs.
- Interfaces with the customer to facilitate support resolution.
- Will be supporting the main facility along with off-site locations within the area.
- Other duties as assigned.
For this role, you will need
- Strong technical aptitude in break-fix for hardware, software (Windows 7, 8, and MAC), and peripherals.
- Strong ability to analyze and resolve complex problems independently, and quickly, and function in a fast-paced environment.
- Enterprising attitude and strong interpersonal skills to establish positive working relationships, and collaborate across organizational lines.
- Highly organized with the ability to balance and prioritize individual desktop workload for the day.
- Knowledge to rebuild and reformat computers. Familiarity with troubleshooting Windows XP/Vista and Windows 7 operating systems.
- Strong written and verbal communication skills with the ability to interact with customers with varying skill levels.
Why Join Us
Cutting-Edge Innovation & Technology: Unlock the opportunity to be a vital part of a cutting-edge environment where innovation is not just encouraged but is a way of life. You'll have the opportunity to engage with the latest technologies, contribute to groundbreaking projects, and be at the forefront of technological advancements in the IT sector.
Professional and Personal Growth: Our company believes in investing in our team's growth. Our commitment is to empower our team members with the tools and resources they need to enhance their skills, stay at the forefront of industry trends, and unlock new opportunities for advancement. We believe that investing in the development of our talent not only enriches individual careers but also contributes to the collective success of our company.
Collaborative & Inclusive Culture: Become part of a team where collaboration is key. Our inclusive culture values every voice and fosters a workspace where teamwork and collective problem-solving are paramount. You'll work alongside talented professionals from diverse backgrounds, sharing ideas and creating solutions together.
Empowering Work Environment: Discover the opportunity to be a valued team member where your ideas are valued, your contributions matter, and your potential is recognized. You will be part of a team where your ideas are heard and your work has a meaningful impact on our projects and clients, fostering a sense of achievement and purpose in your role.
Benefits Offered
Medical, Dental, and Vision Insurance
Matching 401K
Short & Long-Term Disability
Life Insurance
Paid Holidays
Paid Time Off
RL Canning is an Equal Opportunity Employer.All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, age, physical or mental handicap unrelated to ability, or an unfavorable discharge from military service.