STAND 8 is a global leader providing end-to-end IT Solutions across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan. We solve business problems through PEOPLE, PROCESS, and TECHNOLOGY and are looking for individuals to help us scale software projects designed to change the world.
We are seeking a dedicated and experienced Desktop Support Technician (Level 2) to join our team on an immediate project. This position is located close to Burbank, CA and you will be supporting a major media company with a wide variety of Windows and MacOS based users within a large enterprise environment. The successful candidate will be part of a dynamic environment, providing on-site IT support across our expansive campus and studios. Customer Service is a priority above all else in this environment and as a Level 2 technician you will be expected to resolve issues that have been escalated within a timely manner within SLAs provided.
This is an exciting opportunity for individuals who have hands-on experience supporting both Windows and MacOS, network printers, user system access and browser issues, Office365, mobile devices (iOS & Android), hardware support and asset management using ServiceNow as a ticketing system. Prior experience in a broadcast or media environment would be a plus but not required. If you thrive in a fast-paced, customer-focused role and are ready to take on the exciting challenges this role offers we'd love to hear from you.
Responsibilities
- Troubleshoot issues with Windows and MacOS environments.
- Interface with users for troubleshooting Desktop and laptop issues.
- Troubleshoot and configure smartphones.
- Set up users with functional desktop PC equipment and ensure appropriate access to applications, software suites, and domain access.
- Track and maintain service tickets using ServiceNow.
- Report any challenges or roadblocks immediately to the Manager.
- Provide end-user support in a fast-paced environment.
- Visit numerous users throughout the Work/Entertainment Campus and Studios, which will require lots of outdoor walking.
Requirements
- Hands-on experience troubleshooting issues with Windows 10 and MacOS environments.
- Hands-on support of Office 365 and Active Directory.
- Experience in setting up users with functional desktop PC equipment and ensuring appropriate access to applications, software suites, and domain access.
- Experience in smartphone troubleshooting and configuration (iOS & Android).
- Basic networking experience supporting Network Printers and network fileshares or One Drive cloud storage.
- Hands-on experience supporting Dell laptops and monitors.
- Experience with ServiceNow ticketing system.
- Ability to work independently and unsupervised.
- Professional, mature, and customer-service focused.
- Physical ability to do lots of outdoor walking across large campus, must be able to lift up to 30 pounds, and be able to bend down under desks.
Additional Details
The base range for this contract position is $24 - $30/per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits
- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental/Vision/Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow
About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at ; and reach out today to explore opportunities to grow together.