- Should have 5+ Years of Experience in Help Desk/Desktop Support.
- Provide comprehensive technical support for various technologies used within CLIENT s Information Technology Services.
- Install, configure, and maintain campus-specific software and services across user and server hardware, software, and SaaS environments.
- Stay updated on current computer technology trends to inform policy development and improvements within the college's IT framework.
- Collaborate with college staff, Helpdesk Manager, and Chief Information Officer to develop and implement IT plans and initiatives.
- Manage complex tasks such as design, image creation, upgrades, and troubleshooting of computer systems and labs.
- Coordinate and execute installations, maintenance, troubleshooting, and repairs of desktop and laptop computers.
Desktop Support Technician