Desktop Support Technician / Contract / Atlanta, GA / Hybrid
Qualification:
- Microsoft Windows, Microsoft Office, Apple operating systems.
- Advanced knowledge of Microsoft Outlook.
- Internet Explorer, Chrome, Firefox, Edge.
- Networking fundamentals (TCPIP, DNS, VPN, routers, WiFi).
- Installing and supporting PCs, printers, peripherals, routers, etc.
- Smartphone and tablet configuration and administration.
- Active Directory, Exchange, O365 administration a plus.
Soft Skills:
- Excellent verbal and written communication skills.
- Excellent critical thinking and problem solving skills.
- Positive attitude and solutions oriented thinking.
- Ability to communicate technical concepts to both technical and non-technical audiences.
- Ability to work in a fast paced environment and adapt to change
Preferred:
- +, Network+, Security+, Microsoft certification preferred
- HDI Certified Support Center Analyst (SCA) preferred
- HDI Certified Desktop Support Technician (DST) preferred
- Apple/MAC certification preferred
Responsibilities:
- Serve as subject matter expert for end user technologies, systems and applications.
- Troubleshoot and resolve desktop, laptop, mobile device operational and connectivity problems.
- Provide initial LAN/WAN, computer hardware, Windows, Microsoft Office and remote communication support.
- Handle setup, configuration, and support of smartphone & tablet technologies.
- Ensure timely installation / support of hardware covering standard desktop and laptop hardware models.
- Coordinate physical setup and configuration of PCs, printers and other peripherals.
- Track and report on incidents and provide timely response to support requests, following through to ensure user satisfaction.
- Ensure compliance with support procedures related to timing, reporting and follow through.
- Work with 2nd level support teams to ensure that incidents are escalated properly and completed.
- Assist with department projects involving rollouts, deployments, and upgrades.
- Provide support for office video conference, audio-visual, server & network infrastructure as needed.