Our client is looking for a Desktop Support Technician for a 3-month contract in Akron OH 44320.
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.
Contract Duration: 3 months
Required Skills & Experience - 6-12 months of related desktop and/or deskside support experience
- Solid experience and understanding of IT services and products - including software, hardware and network troubleshooting skills, PC imaging and deployment and IMAC experience
- Excellent customer service skills
- A+ Certification is a plus
What You Will Be Doing - Unbox the device (laptop)
- Power up, install Windows updates and drivers, install any required applications
- Install, move, add and change ("IMAC") the device in ServiceNow.
- Re-box the devices
- Create shipping labels and fix to box
- Ship the devices to end-user
- Monitor calls, incidents and requests using client provided ServiceNow tool