Job Id: 62628
Position: Desktop Support Tech Sr
Department: ATL - AIM Aviation Services
Location: 6000 North Terminal Parkway Atlanta, Georgia 30320
Duration: 6 Months
Shift: Mon to Fri (8:15 AM to 5:00 PM)
JOB DESCRIPTION: -
- Department of Aviation is seeking Desktop Support resource that will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment.
- This role will be responsible for handling all Tier 1 and some Tier 2 issues. The Technician is responsible for imaging workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware.
- The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures.
- The technician will also provide helpdesk support including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools.
- Duties will require after-hours support. The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the division to meet the department's overall objectives.
Experience required:
- 2 years' experience doing desktop support.
- Experience with Windows and Mac operating systems.
- Experience with cloud technologies.
- Experience doing PC Builds and deployments.
- Experience working with a ServiceNow ticketing system.
- Previous experience troubleshooting issues with applications.
- Ability to troubleshoot and resolve issues within O365 and other apps.
- Solid understanding of Azure AD.
- Excellent communication skills.
- Ability to troubleshoot VPN issues.
- Basic Networking experience.
- Provides management of domain accounts and group permissions.
- Responsible for supporting remote sites around the Airport.
Essential Education/Certification(s):
- Associate in Applied Science (AS) with certifications such as A Certification, CompTIA Network , CCNA, or a minimum of 2 years of hands-on equivalent experience in computer repair or any combination of education and experience that would provide the desired skills, knowledge, and ability to perform the job functions.