Desktop Support

Title: Desktop Support- Onsite

Location: Concord, NH, USA

Length: 6 months with extensions

Restriction: W2 or C2C

Description:

Interview Type: In Person Only Onsite 37.5 hours per week

Local Candidates Only

Description:

Previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals is required. Experience troubleshooting basic desktop laptop hardware software issues is required. SCCM experience is highly desired.

Job Description:

IMPORTANT NOTES:

This is a FULLY ONSITE position. Please only submit currently LOCAL candidates who are willing and able to work onsite, full time in this role.

State of NH DHHS currently has a very large inventory of replacement devices that need to be deployed. The team doing deployments is not able to keep up with the rate of deployment, so they are seeking a desktop support technician who can help unpack, stage, configure and deploy replacement devices from inventory. They also have to order over 700 more devices, so this additional resource will ensure they can catch up with the backlog and be in a position to receive newly ordered devices in the coming months.

Previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals is required. Experience troubleshooting basic desktop laptop/hardware/software issues is required. Experience provisioning equipment with Microsoft technology (SCCM) if preferred but not required.

Responsibilities include:

Performs preliminary troubleshooting and technical assistance for hardware and associated software.
Resolves customer issues where applicable and within position skill set.
Escalates customer issue appropriately.
Maintains professional and friendly demeanor in all interactions with customer base and internal external teams.
Unpacking, staging desktop and laptop hardware to prepare for deployment to agency
Imaging and installation of software onto devices
Duration: Approximately 6 Months

Required Skills:

Previous experience provisioning and deploying desktop hardware including desktops, laptops and peripherals4Years
Experience troubleshooting & providing technical assistance for basic desktop laptop hardware software issues4Years
Experience unpacking, staging desktop and laptop hardware to prepare for deployment4Years
Experience resolving customer end user issues4Years
Experience maintaining professional and friendly demeanor in ALL interactions with customer base and internal external teams 4 Years

Highly Desired Skills:

Experience provisioning equipment with Microsoft technology (SCCM) 4 Years