Desktop Support

Job Title: Desktop Support

Location: Harrisburg, PA

Duration: 2+months

Type: Contract

Job Description:

This position is responsible for providing high level desktop and end user support for the the client which consists of approximately200 users.

This position supports the Daily operation of several bureaus within the the client Office Building to include application from each of the following Depurates

Elections: Bureaus of Elections and Notaries, Bureaus Campaign finance and Civic Engagements, Bureaus of Elections Security and Technology,

Charities:0020 Bureau of Corporations and Charitable Organizations, Charities Investigation Unit, Executive staff, and Administration.

In addition to critical delivery center desktop support for DOS operations such as primary and general election desktop support, petition filing setup and support, SURE, SUREVR, SWORD, Notaries App, and many other public service enabling utilities by assuring desktop configuration, connectivity and user access is operational.

Skills:

The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies.

This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs.

In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when 'hands-on' is required.

List of Skills:

Thorough knowledge and use of ServiceNow or understanding of asset management system

Expert knowledge and use of Windows OS and O365 Office products

Excellent customer service awareness and communication skills

Knowledge of hardware desktop, printer, scanner,video

Knowledge of software

Knowledge of imaging workstations using MDTand/or SCCM

Excellent troubleshooting and problem-solving skills

Ability to transport/lift boxes/equipment

Ability to work independently and as a member of a team

Knowledge of VPN setup, support and install

Able to resolve technical issues with users over the phone

Knowledge of active directory use and privileges

Knowledge of wireless workstation setup and support

Ability to think and act under pressure

Good organizational skills

Excellent etiquette and professionalism