Desktop Support

Title: Desktop Support

Location: Chicago(Naperville), IL /NEW YORK , NY/ Raleigh, NC/ Dallas, TX

Duration: Contract

Job Description:

Desktop Support: OSS (Local IT )? Provide onsite and desk side support services to end users.? Build, configuring and troubleshoot Install ?Gold? image on Customer PC and laptop applications and hardware components.? Support meeting room environment and video conferencing.? Support printers, scanners, and other peripherals.? Support mobile devices, such as iPads, iPhones, and Android devices.? End-User Data back-up and restoration when required in the course of a service incident.? Smart hands support for data center equipment? Replace defective components cards in data center equipment as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites? Must have experience of using a Call Logging system.? Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.? Familiarity with Microsoft SCCM.? Excellent hands-on experience in installation and troubleshooting DC equipment s, Rack and Stack of the DC equipment/cable.? Excellent communications are mandatory in English and Local language. Desktop Support: Remote EUC? Provide Desktop support services to end users remotely.? Support printers, scanners, and other peripherals.? Support mobile devices, such as iPads, iPhones, and Android devices.? Must have experience of using a Call Logging system like SNOW, Remedy etc. Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting Windows OS, Microsoft Apps and other day to day use applications such as VPN, Adobe etc.? Familiarity with Microsoft SCCM? Excellent communications is mandatory in English? basic troubleshooting of Laptop hardware

Competencies: IT IS EUCS TOOLS SCOM

Experience (Years): 4-6 Essential

Skills: Desktop Support: OSS (Local IT )? Provide onsite and desk side support services to end users.? Build, configuring and troubleshoot Install ?Gold? image on Customer PC and laptop applications and hardware components.? Support meeting room environment and video conferencing.? Support printers, scanners, and other peripherals.? Support mobile devices, such as iPads, iPhones, and Android devices.? End-User Data back-up and restoration when required in the course of a service incident.? Smart hands support for data center equipment? Replace defective components cards in data center equipment as advised by TCS Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites? Must have experience of using a Call Logging system.? Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.? Familiarity with Microsoft SCCM.? Excellent hands-on experience in installation and troubleshooting DC equipment s, Rack and Stack of the DC equipment/cable.? Excellent communications are mandatory in English and Local language. Desktop Support: Remote EUC? Provide Desktop support services to end users remotely.? Support printers, scanners, and other peripherals.? Support mobile devices, such as iPads, iPhones, and Android devices. Must have experience of using a Call Logging system like SNOW, Remedy etc.? Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting Windows OS, Microsoft Apps and other day to day use applications such as VPN, Adobe etc.? Familiarity with Microsoft SCCM? Excellent communications is mandatory in English? basic troubleshooting of Laptop hardware

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.