Desktop Support II
Location: Lehi, UT
Contract: Long Term contract
Job Description:
The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides professional-level phone support to customers. Performs all duties in accordance with company policies and procedures.
Primary Responsibilities:
Troubleshoot and replace laptop and PC hardware.
Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support.
Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.
Set up, maintain and troubleshoot.
Participate in IT Support queue which will result in assigning and prioritizing open issues.
Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation.
Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.
Perform server and desktop computer updates to safeguard from malicious viruses and malware.
Manage customer issues and requests by creating, tracking and documenting technical solutions.
Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.
Build\deploy new workstations (desktops laptops).
Install\upgrade hardware\software on Windows workstations.
Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation.
Maintain positive relations through effective customer follow-up.
Qualifications:
Technical Degree or related work experience.
CST provides its clients with complete, cost-effective, end-to-end personnel solutions across a range of industrial domains. CST's mission is to empower businesses around the world to make better, faster operational decisions.
Desktop Support II Engineer