Desktop Engineer IV

Role: Desktop Engineer IV (Voice Scope)

Type: Contract

Contract Location: Stamford, CT (onsite, locals only)

Contract Duration: 12 Months

Description:

Manage voice recording servers (includes health checks, daily/weekly audio checks, adding/deleting users)

Resolves hardware issues (i.e. broken handset, bad speaker/microphone)

New user training on turret Installation of headset for turret user Testing/troubleshooting of customers directs

Cabling for new T1's into Unigy backroom equipment

Changes to the user turret configurations (adding additional speaker modules etc.)

Low voltage cabling support

Provide support primarily in Stamford and occasionally in Trumbull

Daily operational checks of the voice recording and trader voice systems will be completed and documented per NMWSI process on all business days (except US holidays)

Measurement of achievement will be provided monthly with minimum service level of 95% required to meet the delivery target

Failure to meet the service target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer to request replacement of the site resourse or termination of service

Assigned service requests will be processed within 3 business days

Measurement of achievement will be provided monthly with a minimum service level of 95% required to meet the delivery target

Failure to meet the service target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer atits discretion to request replacement of the site resource

Incident management will adhere to the service levels as defined in the customer policy and procedures

Measurement of achievement will be provided monthly with a minimum service level of 95% required to meet the delivery target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer at its discretion to request replacement of the site resource

Change management will adhere to the services levels as defined in the customer policy and procedures

Measurement of achievement will be provided monthly with a minimum service level of 95% required to meet the delivery target for 3 consecutive months or 3 out of 6 months will be considered a service failure and will allow customer at its discretion to request replacement of the site resource.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.