Desktop Engineer

Desktop Engineer

Stamford, CT (onsite)

12+ Month Contract

As a Desktop Engineer, you'll provide professional consulting services covering End User Computing (EUC) on a Time and Materials basis. You'll be the go-to person for EUC support, ensuring smooth operations for Authorized Users.

Responsibilities:

Provide on-site support for EUC Equipment and EUC Software, resolving Incidents and Problems.

Coordinate with the Service Desk to offer Level 2 and Level 3 Support.

Maintain adherence to enterprise security and data privacy policies.

Offer Remote Access Services support to Authorized Users.

Provide Trader/VIP Support Walk Up Service Center Solution.

Deploy and support EUC Software in the Desktop Environment.

Generate periodic reports on software distribution and installation.

Support IMACs requirements for EUC equipment and software.

Maintain a high level of customer satisfaction.

Requirements:

Experience in Desktop Engineering or similar roles.

Strong troubleshooting skills for EUC Equipment and Software.

Proficiency in English.

Ability to work on-site in Stamford, CT.

Familiarity with service desk operations.

Knowledge of change management processes is a plus.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.