Date Posted: 04/09/2024
Hiring Organization: Rose International
Position Number: 461988
Job Title: Customer Account Specialist
Job Location: Richmond, VA, USA, 23231
Work Model: Hybrid
Shift: Training are 8:00am to 5:00pm. After Training from 8 - 5pm to 8:30 - 5:30pm.
Employment Type: Temporary
Estimated Duration (In months): 13
Min Hourly Rate ($): 19.50
Max Hourly Rate ($): 19.50
Must Have Skills/Attributes: Billing, Call Center, Utility
Job Description
Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates, and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.
Start Date: 06/18/2024
End Date: 06/28/2025
Work Location: Richmond, VA, 23231
Required Abilities:
• Minimum 2+ years of experience in an inbound call center environment
• It would be a plus to also have experience with utilities
• Must have customer-facing experience (in person or phone): 2 years or more
• Must have strong computer skills (Microsoft office, video conferencing, etc.)
• Must be able to multi-task between activities and screens during customer interactions.
• Experience working with the public where the customer experience is the main focus.
• Credit check required.
Nice to Have Skills:
• Bi-lingual is wonderful, but not required.
Roles and responsibilities:
• Working as a part of the Customer Account Management team candidates will assist the company's residential customers with basic to complex residential inquiries to include: high bill inquiries, support/assistance to resolve customer inquiries, performs billing reconciliation through analysis and reconciliation to resolve the customer's needs, and provides detailed explanations/applications of electric rates to customers.
• Client is looking for someone with experience in customer service with a drive and desire to become an established member of the team and who wants to advance and succeed as a part of Client Customer Account Management team for years to come.
• Candidates should expect this position to help them grow and advance as a part of a team and be able to work independently as needed.
Education:
o HS/GED Required
o Associate degree prefer, not required
Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.