Deposit Accounts Specialist

About the Position:
Responsible for monitoring, maintaining, and servicing IRA plans and providing back-up support within the Deposit Operations Department to include the quality review of deposit accounts and handling calls in the call center.
Duties and Responsibilities:

• Review daily new and maintained IRA plans, account data and documentation for accuracy. Maintain as needed.

• Perform daily review of IRA activity and transactions to confirm proper documents were obtained and tax reporting codes are accurate. Maintain as needed.

• Assist IRA customers and branches with inquiries and transaction requests

• Review scanned IRA documents from branches daily

• Develop and manage QC processes and reports for retirement accounts

• Assist with training on IRA processes/documentation where necessary

• Process Federal backup withholding

• Review and process tax reporting forms (1099rs and 5498s). Able to perform corrections where necessary

• Monitor and maintain Plan RMDs to include assurance of RMD notifications.

• Assist OAO and OLB customers via all channels

• Work proactively with team and management to achieve daily operational goals

• Meet productivity standards in accordance with Bank's confidentiality policies

• Assist customers in a non-discriminatory manner

• Complete ongoing compliance training assigned by corporate trainer & manager

• Attend webinars and seminars to keep abreast of all industry changes

• Consistently meet or exceed scheduled tasks

• Responds to audit requests timely

• Manage and respond to E-mail and telephone messages timely

• Ensure compliance with BSA regulations (securing customer information, proper handling of shred bins, keeping desk tops and work area clear of customer information)

• Adhere to bank's policies / procedures and staying abreast of changes

• Communicate in a professional manner with internal customers and affiliates

• Remain flexible and equipped to respond to the Bank's continuity plan.

• Remain flexible and responsive to higher work volume days (Ex.rate campaigns)

• Support and perform additional duties and projects as assigned

• Assist with department and branch back-up duties as assigned by manager.
About Crescent Bank:
Crescent Bank began in 1991 as a small New Orleans based community bank. Today, Crescent Bank has a presence nation-wide and is on a mission to leverage technology to provide auto lending and savings access to consumers who may not be served by other traditional banking products.
Crescent Bank prioritizes employee growth and advancement- both as employees and as individuals- through our core values and through the benefits we offer.

Our Core Values include: Be a Team Player, Continuously Improve, Do the Right Thing, Put the Customer First, & Take Ownership
We are proud to offer the following key benefits:

• Workplace flexibility for eligible positions

• All the insurance programs you'd expect- health, dental, vision, life, disability, + more

• Multiple types of paid time off

• Retirement program with company contribution

• Paid parental Leave

• Tuition Reimbursement

• Payroll on Demand- access your pay when you need it most.

Additional Information:

• 3 - 5 years of Back Office Operations

• 3 - 5 years with Deposit Account services and processes

• 2 - 3 years of retail branch / customer facing experience

• 1 - 2 years of Call Center Experience

• Expert understanding of banking technology, and third-party software solutions

• Expert understanding of banking products, financial services, and regulations

• Proficient experience with Excel, Word, Outlook, Teams, and Adobe

• Excellent initiative and organizational skills

• Excellent written, verbal and phone etiquette communications skills
Equal Opportunity Employer/Veterans/Disabled