The Deployment Specialist is a member of the Site Deployment workstream, responsible for the execution of workstation and printer installations.
Job Duties and Responsibilities
- Plans and implements complex changes on production systems.
- Analyzes and assesses the impact and risk of complex risk changes on production systems.
- Resolves escalated Level 1/2 incidents affecting the operation/availability of production systems, through troubleshooting and implementing the most complex fixes.
- Conducts trend analysis with a focus on proactive identification of events/issues that threaten performance and a consistent and timely resolution and documentation.
- Deploys complex system build outs and leads backup strategies.
- Installs, configures, patches and maintains appropriate technologies (e.g. servers/databases/network/ storage/software solutions).
- Analyzes system performance indicators and recommends improvement actions.
- Monitors vendors' release notes and plans necessary upgrades and patches as required.
- Creates and reviews technical system recovery plans.
- Coaches less experienced staff in the supported products and best practice for production support.
- Performs major upgrades of systems and associated products/software solutions.
- Acts as a technical lead for one or more client services.
Minimum Qualifications
- Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred.
- 1-2+ years' experience as a Desktop Support Technician providing support for the implementation and maintenance of IT systems including day-to-day operations, monitoring and problem resolution
Clearance Requirement
Job Specific Skills
- Experience with cross connecting LAN cabling in wiring closets and at desktops in an orderly manner.
- Experience with deploying workstations in office spaces where working under desks to route and connect cables is necessary
- Experience with customer service as it relates to deploying workstations in occupied office spaces.
- Experience configuring the workstation BIOS.
- Understanding of network cable types cat 5, cat 6 (copper) and optical cable types LC, SC
- Understanding of workstation video and USB connector types and converters
- Understanding of TEMPEST guidelines as they apply to desktop systems.
- Ability to execute work with precision in time sensitive outage scenarios.
- Effectively communicate status changes to impact
- Detail-oriented.
- Ability to multi-task
- Flexible schedule to support requirements as assigned.
- Strong organizational skills
Other Job Specific Skills
- Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
- Applies standard methodology, techniques, procedures and criteria.
- Ability to analyze, troubleshoot and resolve complex system hardware, software or networking related problems.
- Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
- Exceptional customer service skills.
- Experience with cloud infrastructure, digital workspace, and storage technology.