Deployment Engineer

Deployment Engineer

Principal Responsibilities

Deliver high-quality support to all end-users in a courteous professional manner

Physically build and deploy desktop workspace kit: workstations, thin clients, monitors, telephones, mobile devices, and peripherals

Perform desk moves

Hardware break fix for desktop and mobile equipment

Field incident phone calls and emails from end users

Leverage ServiceNow to manage incident and problem workflows

Troubleshoot basic network and telecommunications connectivity issues

Support of desktop technology and desktop applications in Windows environments (Linux desktop support experience a plus), including remote access tools

Knowledge and troubleshooting skills in the Microsoft Windows OS, Microsoft Office Suite, mobile devices, printers and other applications

Strong analytical and problem-solving skills are a must as well as the ability to work well independently

Understand and evaluate end-users needs and develop creative technical solutions to meet them

Support projects that evolve as a result of firm-wide technical initiatives

Strong communication skills. Ensure end-users are informed of issue status through resolution; escalate to the appropriate technology teams when necessary

Qualifications/Skills Required

Minimum of five years of progressive technical support experience in a financial institution required

Bachelor's degree strongly preferred

Ability to direct activities of peers and others not reporting directly to the person

Comprehensive knowledge of Windows based desktops and the key applications - Outlook, MS Office, etc

Must have excellent written and verbal communications skills as well as strong customer service experience.

Process oriented individual

Must demonstrate an ability and interest in having a hands-on approach to customer service.

Availability for night and weekend shift work as well as light travel to branch offices

Experience in supporting servers and data centers a plus

MCP/MCSE/CCNA or equivalent a plus