Dental QA Specialist

About Us: We are excited that you are considering joining Nova Southeastern University. Nova Southeastern University (NSU) was founded in 1964, and is a not-for-profit, independent university with a reputation for academic excellence and innovation. Nova Southeastern University offers competitive salaries, a comprehensive benefits package including tuition waiver, retirement plan, excellent medical and dental plans and much more. NSU cares about the health and welfare of its students, faculty, staff, and campus visitors and is a tobacco-free university. We appreciate your support in making NSU the preeminent place to live, work, study and grow. Thank you for your interest in a career with Nova Southeastern University. NSU considers applicants for all positions without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity or expression, genetic information, disability, political affiliation or belief, national origin, marital or veteran status or any other legally protected status. Essential Job Functions: 1. Provides initial and ongoing EHR training for students, residents, and staff. 2. Provides axiUm onboarding and training to new faculty and adjuncts. 3. Provides unlock assistance and guidance to avoid axiUm lockouts. 4. Troubleshoots issues with axiUm related lockouts, user difficulty in sign-on or code completion and coding errors. 5. Audits and reconciles information by comparing services rendered against patient encounters. 6. Performs monthly patient family reviews with students to ensure that preventive care is being delivered appropriately and provide feedback to team leads. 7. Assists with reporting needs regarding student attendance, rotations, productivity, and other academic concerns; may track daily attendance and electronic start checks for Predoc students. 8. Implements NSU-CDM QA process as defined by CODA Standard 5-3. 9. Monitors that appropriate documentation is in accordance with the legal requirements established by federal, state, local, and NSU. 10. Reviews open encounters (unapproved 'I" or "C") weekly and facilitates resolution. 11. Travels to offsite clinics to provide training when needed. 12. Monitors attendance for primary clinic; assists in developing and managing student rotation schedule in axiUm. 13. Completes other projects as required. 14. Performs other duties as required or assigned. Marginal Job Functions: Required Knowledge, Skills, & Abilities: Knowledge: 1. Clerical - Thorough knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. 2. Education and Training - Working knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects. 3. Customer and Personal Service - Thorough knowledge of principles and processes for providing customer and personal services. 4. English Language - Thorough knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. 5. Advanced knowledge of MS Office Suite (Outlook, Word, Excel, PowerPoint). Skills: 1. Service Orientation - Advanced skills in actively looking for ways to help people. 2. Time Management - Advanced skills in managing one's own time and the time of others. 3. Social Perceptiveness - Proficient skills in being aware of others' reactions and understanding why they react as they do. 4. Active Listening - Proficient skills in giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Abilities: 1. Ability to read and interpret clinical chart notes, understanding of dental procedures and terminology. 2. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. 3. Written Comprehension & Expression - The ability to read, understand, and communicate information and ideas in writing so others will understand. 4. Selective Attention - The ability to concentrate on a task over a period of time, without being distracted. 5. Multi-Tasking - The ability to perform multiple tasks simultaneously without error. 6. Detail Oriented - The ability to pay attention to details, understand underlying cause/effect relationships, and account for those details and relationships. 7. Ability to maintain confidential information. Physical Requirements and Working Conditions: 1. Speech Recognition - Must be able to identify and understand the speech of another person. 2. Speech Clarity - Must be able to speak clearly so others can understand you. 3. Near Vision - Must be able to see details at close range (within a few feet of the observer). 4. May be required to work nights or weekends. 5. Travel - Must be able to travel on a daily and/or overnight basis. 6. May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performance of job duties. 7. May be required to accomplish job duties using various types of equipment/supplies, to include but not limited to pens, pencils, mobile devices, and computer keyboards. Job Requirements: Required Certifications/Licensures: Required Education: Associate's degree Major (if required): Dental Hygiene Required Experience: 1. RDH (Registered Dental Hygienist) 2. Minimum two (2) to four (4) years' experience with electronic health records (EHR) in a dental office, clinic, or educational setting. 3. Proficient knowledge of CDT codes. Preferred Qualifications: 1. Previous experience in an academic institution. 2. Experience with axiUm. Is this a safety sensitive position? No Background Screening Required? No Pre-Employment Conditions: Sensitivity Disclaimer: Nova Southeastern University is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.